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~isPartOf:"International journal of hospitality management"
~person:"Kim, Hyunsu"
~subject:"Service recovery"
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Service recovery
Beschwerdemanagement
2
Complaint management
2
Customer satisfaction
2
Dienstleistungsqualität
2
Hospitality
2
Kundenzufriedenheit
2
Service failure
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Service quality
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Airbnb
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Beziehungsmarketing
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Bibliomentric analysis
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Bibliometrics
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Bibliometrie
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Brand familiarity
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Customer service
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Gastgewerbe
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Hospital
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Hospitality industry
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Krankenhaus
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Kundenservice
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Mobile communications
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Mobilkommunikation
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Relationship marketing
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Systematic review
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Tourism
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Tourism industry
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Tourismusforschung
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Kim, Hyunsu
Jang, Soocheong
2
Kim, Jong-hyeong
2
Mattila, Anna S.
2
So, Kevin Kam Fung
2
Gannon, Martin
1
Gao, Yixing
1
Guo, Xiaoshu
1
Huey Chern Boo
1
Hwang, Yoo Hee
1
Joireman, Jeff
1
Karabas, Ismail
1
Kim, Shinhye
1
Law, Chun Hung Roberts
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Liang, Sai
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Liao, Yingkai
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Manu C
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Mihalik, Brian J.
1
Nguyen Thi Truong Sa
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Okumus, Bendegul
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Paul, Justin
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Qomariyah, Alfiyatul
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Rahimi, Roya
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Sharifi, Seyed Shahin
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Sreejesh, S.
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Taheri, Babak
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Tan, Ching Yeng
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Wu, Wann-Yih
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Ye, Qiang
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Zhang, Yan
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International journal of hospitality management
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The evolution of service failure and recovery research in hospitality and tourism : an integrative review and future research directions
Kim, Hyunsu
;
So, Kevin Kam Fung
- In:
International journal of hospitality management
111
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014310875
Saved in:
2
Disentangling the dynamics of service failure and service recovery in peer-to-peer accommodations : a triadic perspective
Kim, Hyunsu
;
So, Kevin Kam Fung
;
Mihalik, Brian J.
- In:
International journal of hospitality management
100
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013266162
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