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~isPartOf:"International journal of hospitality management"
~person:"Line, Nathaniel D."
~person:"Min, Kyeong Sam"
~subject:"Hotellerie"
~subject:"Virales Marketing"
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Hotellerie
Virales Marketing
Beschwerdemanagement
2
Complaint management
2
Dienstleistungsqualität
2
Service quality
2
Active listening
1
Beziehungsmarketing
1
Consumer behaviour
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Coping strategies
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Coping-Strategie
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Customer satisfaction
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EWOM
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Hotel
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Hotel industry
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Kundenzufriedenheit
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Preferential treatment
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Relationship marketing
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Satisfaction
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Service failure and recovery
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Line, Nathaniel D.
Min, Kyeong Sam
Magnini, Vincent P.
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Ali, Faizan
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Assaf, A. Georges
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Baker, Melissa A.
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Cvelbar, Ljubica Knežević
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International journal of hospitality management
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ECONIS (ZBW)
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Severe service failures and online vindictive word of mouth : the effect of coping strategies
El-Manstrly, Dahlia
;
Ali, Faizan
;
Line, Nathaniel D.
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012547720
Saved in:
2
Listen to their heart : why does active listening enhance customer satisfaction after a service failure?
Min, Kyeong Sam
;
Jung, Jae Min
;
Ryu, Kisang
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012585697
Saved in:
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