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~isPartOf:"International journal of hospitality management"
~person:"Luo, Anqi"
~person:"Medler-Liraz, Hana"
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Emotion
4
Dienstleistungsqualität
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Emotional labor
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Service quality
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Arbeitsverhalten
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Arbeitszufriedenheit
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Beschwerdemanagement
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Complaint management
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Negative affectivity
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Organizational behaviour
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Service failure types
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Luo, Anqi
Medler-Liraz, Hana
Han, Heesup
6
Jang, Soocheong
6
Madera, Juan M.
6
Mattila, Anna S.
6
Lee, Lindsey
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Kim, Jong-Hyeong
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Kim, Woo Gon
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Altinay, Levent
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Guchait, Priyanko
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Park, Jeong-Yeol
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Qu, Hailin
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Song, Hanqun
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Ahn, Jiseon
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Al-Ansi, Amr
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Alrawadieh, Zaid
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Arici, Hasan Evrim
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Back, Robin M.
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Baker, Melissa A.
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Bilgihan, Anil
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Chatterjee, Swagato
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Dedeoğlu, Bekir Bora
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International journal of hospitality management
Journal of leadership & organizational studies : JLOS; official journal of the Midwest Academy of Management
2
Services marketing quarterly
2
Individual sources, dynamics, and expressions of emotion : [contributions to the 2012 International Conference on Emotion and Organizational Life held in Helsinki, Finland]
1
Journal of retailing and consumer services
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The journal of services marketing
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The leadership quarterly : LQ ; an international journal of political, social and behavioral science
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The service industries journal
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ECONIS (ZBW)
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Discrete emotional responses and face-to-face complaining : the joint effect of service failure type and culture
Luo, Anqi
;
Mattila, Anna S.
- In:
International journal of hospitality management
90
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012300168
Saved in:
2
Transformational leadership and service recovery performance : the mediating effect of emotional labor and the influence of culture
Luo, Anqi
;
Guchait, Priyanko
;
Lee, Lindsey
;
Madera, Juan M.
- In:
International journal of hospitality management
77
(
2019
),
pp. 31-39
Persistent link: https://www.econbiz.de/10011988424
Saved in:
3
Hospitality service employees' flirting displays : emotional labor or commercial friendship?
Seger-Guttmann, Tali
;
Medler-Liraz, Hana
- In:
International journal of hospitality management
73
(
2018
),
pp. 102-107
Persistent link: https://www.econbiz.de/10011886699
Saved in:
4
Negative affectivity and tipping : the moderating role of emotional labor strategies and leader-member exchange
Medler-Liraz, Hana
- In:
International journal of hospitality management
36
(
2014
),
pp. 63-72
Persistent link: https://www.econbiz.de/10010239337
Saved in:
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