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~isPartOf:"International journal of hospitality management"
~person:"Min, Kyeong Sam"
~subject:"Hotellerie"
~subject:"Virales Marketing"
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Active listening
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Customer satisfaction
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Min, Kyeong Sam
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Listen to their heart : why does active listening enhance customer satisfaction after a service failure?
Min, Kyeong Sam
;
Jung, Jae Min
;
Ryu, Kisang
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012585697
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