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~isPartOf:"International journal of hospitality management"
~person:"Peng, Yan"
~subject:"Customer satisfaction"
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Customer satisfaction
Arbeitsleistung
1
Arbeitsverhalten
1
Beziehungsmarketing
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Customer incivility
1
Customer service
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Dienstleistungsqualität
1
Firm performance
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Hostile attribution bias
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Job performance
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Kundenservice
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Kundenzufriedenheit
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Negative affectivity
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Performance measurement
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Performance-Messung
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Proactive customer service performance
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Peng, Yan
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International journal of hospitality management
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Does customer incivility undermine employees' service performance?
Cheng, Bao
;
Dong, Yun
;
Zhou, Xing
;
Guo, Gongxing
;
Peng, Yan
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012293791
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