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~isPartOf:"International journal of hospitality management"
~person:"Robertson, Nichola"
~person:"Tsarenko, Yelena"
~subject:"Beziehungsmarketing"
~subject:"Garantie"
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International journal of hospitality management
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Human staff vs. service robot vs. fellow customer : does it matter who helps your customer following a service failure incident?
Ho, Ting Hin
;
Tojib, Dewi
;
Tsarenko, Yelena
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012241791
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