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~isPartOf:"International journal of hospitality management"
~subject:"China"
~subject:"United States"
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Search: subject_exact:"Customer complaints"
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China
United States
Beschwerdemanagement
55
Complaint management
55
Dienstleistungsqualität
44
Service quality
44
Customer satisfaction
33
Kundenzufriedenheit
33
Beziehungsmarketing
25
Relationship marketing
25
Consumer behaviour
24
Konsumentenverhalten
24
Service failure
16
Customer service
14
Kundenservice
14
Service recovery
12
Emotion
10
Gastronomie
10
Restaurant industry
10
Dienstleistungssektor
7
Gastgewerbe
7
Hospitality industry
7
Hotel industry
7
Hotellerie
7
Service industry
7
USA
7
Service recovery performance
5
Gerechtigkeit
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Justice
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Airbnb
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Hospital
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Krankenhaus
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Mobile communications
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Mobilkommunikation
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Scenario analysis
3
Szenariotechnik
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Tourism industry
3
Tourismuswirtschaft
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Viral marketing
3
Virales Marketing
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English
12
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Jang, Soocheong
2
Ro, Heejung
2
Adler, Howard
1
Butcher, Ken
1
Cai, Liping A.
1
Cheng, Simone
1
Choi, Youngsoo
1
Golmohammadi, Alireza
1
Ha, Jooyeon
1
Hsu, Cathy H. C.
1
Jahandideh, Behrouz
1
Karande, Kiran
1
Kwon, SoYeon
1
Lam, Terry
1
Lee, Yun Lok
1
Li, Mimi
1
Liu, Zhaoping
1
Magnini, Vincent P.
1
Mattila, Anna S.
1
Meng, Fang
1
Miao, Li
1
O'Gorman, Kevin D.
1
Olson, Eric
1
Qiu, Shangzhi
1
Taheri, Babak
1
Weber, Karin
1
Wei, Wei
1
Wong, June
1
Yang, Wan
1
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International journal of hospitality management
Journal of service research : JSR
6
The journal of services marketing
6
Journal of retailing and consumer services
5
Journal of air transport management
4
Services marketing quarterly
4
International journal of contemporary hospitality management
3
Journal of business research : JBR
3
Nankai business review international
3
Journal of business ethics : JOBE
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of hospitality marketing & management
2
Journal of marketing
2
Journal of the Academy of Marketing Science
2
Journal of travel and tourism marketing
2
NBER working paper series
2
Psychology & marketing
2
The service industries journal
2
Working paper / National Bureau of Economic Research, Inc.
2
Beiträge der Hochschule Pforzheim
1
Business strategies : types, benefits and effects on firm performance
1
China economic journal : the official journal of the China Center for Economic Research (CCER) at Peking University
1
Corporate reputation review : an international journal
1
Frontiers of business research in China : selected publications from Chinese universities
1
GfK marketing intelligence review : Marketingforschung für die Praxis
1
Harmony versus conflict in Asian business : managing in a turbulent era
1
International journal of accounting and information management
1
International journal of advertising : the quarterly review of marketing communications
1
International journal of consumer studies
1
International journal of integrated supply management : IJISM
1
International journal of market research : JMRS ; the journal of the Market Research Society
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
Journal for perspectives of economic, political and social integration : journal for mental changes : the journal of John Paul II Catholic University of Lublin, Scientific Society KUL (Towarzystwo Naukowe KUL)
1
Journal of advertising : official publication of the American Academy of Advertising
1
Journal of consumer behaviour : an international research review
1
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
1
Journal of financial and quantitative analysis : JFQA
1
Journal of international marketing
1
Journal of internet commerce
1
Journal of leadership & organizational studies : JLOS; official journal of the Midwest Academy of Management
1
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ECONIS (ZBW)
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1
The Chinese way of response to hospitality service failure : the effects of face and guanxi
Li, Mimi
;
Qiu, Shangzhi
;
Liu, Zhaoping
- In:
International journal of hospitality management
57
(
2016
),
pp. 18-29
Persistent link: https://www.econbiz.de/10011581201
Saved in:
2
The effects of acculturation, social distinctiveness, and social presence in a service failure situation
Weber, Karin
;
Hsu, Cathy H. C.
- In:
International journal of hospitality management
56
(
2016
),
pp. 44-55
Persistent link: https://www.econbiz.de/10011520943
Saved in:
3
Cross-cultural comparison of Chinese and Arab consumer complaint behavior in the hotel context
Jahandideh, Behrouz
;
Golmohammadi, Alireza
;
Meng, Fang
; …
- In:
International journal of hospitality management
41
(
2014
),
pp. 67-76
Persistent link: https://www.econbiz.de/10010403087
Saved in:
4
Service recovery evaluations : GLBT versus hetero customers
Ro, Heejung
;
Choi, Youngsoo
;
Olson, Eric
- In:
International journal of hospitality management
33
(
2013
),
pp. 366-375
Persistent link: https://www.econbiz.de/10009746343
Saved in:
5
Service encounters and face loss : issues of failures, fairness, and context
Lee, Yun Lok
;
Butcher, Ken
- In:
International journal of hospitality management
34
(
2013
),
pp. 384-393
Persistent link: https://www.econbiz.de/10009767477
Saved in:
6
Customer opportunistic complaints management : a critical incident approach
Ro, Heejung
;
Wong, June
- In:
International journal of hospitality management
31
(
2012
)
2
,
pp. 419-427
Persistent link: https://www.econbiz.de/10009503300
Saved in:
7
The role of tie strength on consumer dissatisfaction responses
Yang, Wan
;
Mattila, Anna S.
- In:
International journal of hospitality management
31
(
2012
)
2
,
pp. 399-404
Persistent link: https://www.econbiz.de/10009503304
Saved in:
8
The influence of self-construal and co-consumption others on consumer complaining behavior
Wei, Wei
;
Miao, Li
;
Cai, Liping A.
;
Adler, Howard
- In:
International journal of hospitality management
31
(
2012
)
3
,
pp. 764-771
Persistent link: https://www.econbiz.de/10009544310
Saved in:
9
Effects of compensation for service recovery : from the equity theory perspective
Kwon, SoYeon
;
Jang, Soocheong
- In:
International journal of hospitality management
31
(
2012
)
4
,
pp. 1235-1243
Persistent link: https://www.econbiz.de/10009567530
Saved in:
10
Perceived justice in service recovery and behavioral intentions : the role of relationship quality
Ha, Jooyeon
;
Jang, Soocheong
- In:
International journal of hospitality management
28
(
2009
)
3
,
pp. 319-327
Persistent link: https://www.econbiz.de/10003855714
Saved in:
1
2
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