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~isPartOf:"International journal of hospitality management"
~subject:"Customer satisfaction"
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Customer satisfaction
Firm performance
148
Unternehmenserfolg
148
Hotel industry
79
Hotellerie
79
Performance measurement
28
Performance-Messung
28
Gastronomie
26
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Führungskräfte
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Gastgewerbe
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Hotel performance
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Strategic management
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Strategisches Management
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Dienstleistungsqualität
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Qualitätsmanagement
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Albayrak, Tahir
1
Arana, German
1
Assaf, A. Georges
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Boiral, Olivier
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Brymer, Robert A.
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Cheng, Bao
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Chi, Christina G.
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Mohsin, Asad
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International journal of hospitality management
Journal of business research : JBR
7
Industrial marketing management : the international journal for industrial and high-tech firms
4
International journal of contemporary hospitality management
4
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
3
Journal of marketing
3
Journal of service research : JSR
3
Journal of the Academy of Marketing Science
3
The journal of services marketing
3
Applied Marketing Science / Angewandte Marketingforschung
2
Business process management journal
2
International journal of business excellence : IJBEX
2
International journal of economic perspectives : IJEP
2
Journal of operations management
2
Journal of retailing and consumer services
2
Journal of strategic marketing
2
Middle East journal of management : MEJM
2
Pakistan journal of commerce and social sciences
2
South Asian journal of management : SAJM
2
The international journal of human resource management
2
Total quality management & business excellence
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
Accounting perspectives : a journal of The Canadian Academic Accounting Association
1
Administrative Sciences : open access journal
1
Advances in health care management
1
Advances in hospitality and leisure
1
Advances in management accounting
1
Asian journal of business and accounting : AJBA
1
Australian journal of management
1
Business and society review : a quarterly forum on the role of business in a free society
1
Business performance measurement : theory and practice
1
Business strategy and the environment
1
Cases on management and organizational behavior in an Arab context
1
Cogent business & management
1
Competitiveness review : an international business journal incorporating Journal of global competitiveness
1
Cornell hospitality quarterly : CQ
1
Customer engagement marketing
1
Customer-centric marketing strategies : tools for building organizational performance
1
EIKV Schriftenreihe zum Wissens- und Wertemanagement
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Economic and business review : EBR
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ECONIS (ZBW)
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1
Intangible asset value of employee satisfaction in high-contact services
Fang, Ruirui
;
Gao, Baojun
;
Hu, Nan
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012494929
Saved in:
2
Does customer incivility undermine employees' service performance?
Cheng, Bao
;
Dong, Yun
;
Zhou, Xing
;
Guo, Gongxing
;
Peng, Yan
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012293791
Saved in:
3
Shine bright like a star : hotel performance and guests' expectations based on star ratings
Mohsin, Asad
;
Rodrigues, Helena
;
Brochado, Ana
- In:
International journal of hospitality management
83
(
2019
),
pp. 103-114
Persistent link: https://www.econbiz.de/10012122034
Saved in:
4
Do ISO 9001-certified hotels get a higher customer rating than non-certified ones?
Heras-Saizarbitoria, Iñaki
;
Arana, German
;
Boiral, Olivier
- In:
International journal of hospitality management
51
(
2015
),
pp. 138-146
Persistent link: https://www.econbiz.de/10011413956
Saved in:
5
The effects of customer voice on hotel performance
Assaf, A. Georges
;
Josiassen, Alexander
;
Cvelbar, …
- In:
International journal of hospitality management
44
(
2015
),
pp. 77-83
Persistent link: https://www.econbiz.de/10010501234
Saved in:
6
Importance performance competitor analysis (IPCA) : a study of hospitality companies
Albayrak, Tahir
- In:
International journal of hospitality management
48
(
2015
),
pp. 135-142
Persistent link: https://www.econbiz.de/10011341594
Saved in:
7
Determinants affecting comprehensive property-level hotel performance : the moderating role of hotel type
Kim, Woo Gon
;
Cho, Meehee
;
Brymer, Robert A.
- In:
International journal of hospitality management
34
(
2013
),
pp. 404-412
Persistent link: https://www.econbiz.de/10009767474
Saved in:
8
Does customer satisfaction increase firm performance? : an application of American Customer Satisfaction Index (ACSI)
Sun, Kyung-a.
;
Kim, Dae-young
- In:
International journal of hospitality management
35
(
2013
),
pp. 68-77
Persistent link: https://www.econbiz.de/10010225853
Saved in:
9
Employee satisfaction, customer satisfaction, and financial performance : an empirical examination
Chi, Christina G.
;
Gursoy, Dogan
- In:
International journal of hospitality management
28
(
2009
)
2
,
pp. 245-253
Persistent link: https://www.econbiz.de/10003827275
Saved in:
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