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~isPartOf:"International journal of hospitality management"
~subject:"Customer service"
~subject:"Work motivation"
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Search: subject_exact:"Tourism employees"
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Customer service
Work motivation
Tourism employees
171
Tourismusberufe
171
Hotel industry
129
Hotellerie
129
Arbeitszufriedenheit
75
Job satisfaction
75
Arbeitsverhalten
38
Work behaviour
38
Arbeitskräfte
37
Workforce
37
Employee retention
31
Mitarbeiterbindung
31
Stress
30
Work stress
30
Dienstleistungsqualität
29
Service quality
29
Emotion
24
Leistungsmotivation
23
Arbeitsleistung
21
Gastronomie
21
Job performance
21
Restaurant industry
21
Consumer behaviour
20
Customer satisfaction
20
Konsumentenverhalten
20
Kundenzufriedenheit
20
Arbeitsmobilität
18
Arbeitspsychologie
18
Beziehungsmarketing
18
Labour mobility
18
Organizational psychology
18
Relationship marketing
18
Hotel employees
17
Coronavirus
15
USA
13
United States
13
Kundenservice
12
Personality psychology
12
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35
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English
35
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Karatepe, Osman M.
7
Jung, Hyo Sun
3
Kim, Peter Beomcheol
3
Yoon, Hye Hyun
3
Lee, JungHoon
2
Ok, Chihyung
2
Aboramadan, Mohammed
1
Adler, Howard
1
Al Karim, Rashed
1
Babakus, Emin
1
Bai, Billy
1
Beirami, Elnaz
1
Bizjak, Boštjan
1
Bouzari, Mona
1
Boxall, Peter F.
1
Brewster, Zachary W.
1
Bufquin, Diego
1
Cang, Shuang
1
Cheng, Bao
1
Cheung, Gordon
1
Chi, Oscar Hengxuan
1
Choi, Hyung-Min
1
Deitz, George D.
1
Fabjan, Daša3
1
Fu, Yang
1
Gordon, Susan
1
Gourlay, Kenneth
1
Gursoy, Dogan
1
Hai, Shenyang
1
Hassannia, Raheleh
1
Hewagama, Gayani
1
Ho, Jo Ann
1
Hon, Alice H. Y.
1
Hsieh, Hungchen
1
Hu, Rong
1
Huang, Xiaoyu
1
Huey Chern Boo
1
Hutchison, Ann
1
Hwang, Yoo Hee
1
Jeong, Miyoung
1
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International journal of hospitality management
International journal of contemporary hospitality management
17
Journal of hospitality marketing & management
7
The journal of services marketing
6
Tourism management : research, policies, practice
6
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Economic research
3
Journal of business research : JBR
3
Journal of service research : JSR
3
Tourism management perspectives : TMP
3
Cogent business & management
2
The Cornell hospitality quarterly
2
The service industries journal
2
Tourism and hospitality research : THR
2
Asia-Pacific journal of business administration
1
Benchmarking : an international journal
1
Enhancing employee motivation through training and development
1
Gabler-Edition Wissenschaft / Marketing und Innovationsmanagement
1
Gender in management : an international journal
1
Global journal of business management : GJBM
1
Human resource development international : HRDI
1
International journal of Indian culture and business management
1
International journal of entrepreneurship and innovation management
1
International journal of management and economics
1
International journal of productivity and quality management : IJPQM
1
Journal of air transport management
1
Journal of behavioral and experimental economics
1
Journal of family business management : JFBM
1
Journal of industrial engineering and management : JIEM
1
Journal of retailing
1
Journal of service management
1
Journal of transnational management : the official journal of the International Management Development Association
1
Journal of travel and tourism marketing
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Malaysian management journal : MMJ
1
Market : review for marketing theory and practice
1
Marketing i menedžment innovacij : m&mi
1
Nankai business review international
1
Operations management : a strategic approach
1
Proceedings of the 2017 Euro-Asia Conference on Environment and CSR: Tourism, Society and Education Session ; Part 1
1
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ECONIS (ZBW)
35
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1
An investigation of the interrelationships of leadership styles, psychological safety, thriving at work, and work engagement in the hotel industry : a sequential mediation model
Md Karim Rabiul
;
Karatepe, Osman M.
;
Al Karim, Rashed
; …
- In:
International journal of hospitality management
113
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014324965
Saved in:
2
Anxious hotel employees in China : Engaged or exhausted? : multiple effects of workplace anxiety
Yin, Jie
;
Ji, Yingchao
;
Ni, Yensen
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014439995
Saved in:
3
Why do hotel frontline employees use service robots in the workplace? : a technology affordance theory perspective
Leung, Xi Y.
;
Zhang, Huiying
;
Lyu, Jiaying
;
Bai, Billy
- In:
International journal of hospitality management
108
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013482355
Saved in:
4
The effects of green human resource management and perceived organizational support for the environment on green and non-green hotel employee outcomes
Karatepe, Osman M.
;
Hsieh, Hungchen
;
Aboramadan, Mohammed
- In:
International journal of hospitality management
103
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013209263
Saved in:
5
Challenging or hindering? : understanding the daily effects of work stressors on hotel employees' work engagement and job satisfaction
Shi, Xiaolin
;
Gordon, Susan
;
Adler, Howard
- In:
International journal of hospitality management
103
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013209281
Saved in:
6
A qualitative assessment of hotel employee engagement in anti-human-trafficking initiatives
Zhang, Tingting
;
Ronzoni, Giulio
;
Medeiros, Marcos
; …
- In:
International journal of hospitality management
102
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013185202
Saved in:
7
The effects of service climate and internal service quality on frontline hotel employees' service-oriented behaviors
Lin, Meizhen
;
Ling, Qian
;
Liu, Yanling
;
Hu, Rong
- In:
International journal of hospitality management
97
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012820015
Saved in:
8
The effect of servant leadership on hotel employees' behavioral consequences : work engagement versus job satisfaction
Ozturk, Anastasia
;
Karatepe, Osman M.
;
Okumus, Fevzi
- In:
International journal of hospitality management
97
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012820019
Saved in:
9
How should I respond to a complaining customer? : a model of Cognitive-Emotive-Behavioral from the perspective of restaurant service employees
Poh Theng Loo
;
Khoo-Lattimore, Catheryn
;
Huey Chern Boo
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012547701
Saved in:
10
Diners' responses to talent vs. effort of restaurant employees
Hwang, Yoo Hee
;
Shin, Joongwon
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012585668
Saved in:
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