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~isPartOf:"International journal of hospitality management"
~subject:"USA"
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Customer service
70
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70
Dienstleistungsqualität
55
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Customer satisfaction
42
Kundenzufriedenheit
42
Consumer behaviour
33
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International journal of hospitality management
Journal of consumer research : JCR ; an interdisciplinary bimonthly
7
Services marketing quarterly
7
Psychology & marketing
6
The journal of services marketing
5
European journal of operational research : EJOR
4
Journal of service research : JSR
4
Journal of air transport management
3
Journal of marketing theory and practice
3
Journal of retailing and consumer services
3
Personnel psychology : a journal of applied research
3
Academy of Management journal : AMJ
2
Faculty & research / Insead : working paper series
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ILR review : the journal of work and policy
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International journal of production economics
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International journal of retail & distribution management
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Journal of business research : JBR
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Journal of consumer behaviour : an international research review
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Journal of economics & management strategy : JEMS
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Journal of the Academy of Marketing Science
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Working paper series / Center for Advanced Human Resource Studies
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(Inst. for Gov. Research. Service Monographs of the U.S. Gov.
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Academy of Management learning & education : AMLE
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Applications of supply chain management and e-commerce research
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Bloomberg series
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Business strategy review
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Connect, learn, succeed
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Contemporary research in e-branding
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Cornell international industrial and labor relations reports
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Discussion paper series / IZA
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E-Service : new directions in theory and practice
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ESMT working paper
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Economic developments in India : quarterly update : analysis, reports, policy documents
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Electronic markets : the international journal on networked business
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European business review : EBR ; the official journal of the International Management Centres, Europe
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European journal of marketing : EJM
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Financial Institutions Center
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Forum Marketing
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Global business and organizational excellence : a review of research & best practices
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Handbook of global supply chain management
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1
Customer mistreatment and service performance : a self-consistency perspective
Park, Jeongdoo
;
Kim, Hyun Jeong
- In:
International journal of hospitality management
86
(
2020
),
pp. 1-7
Persistent link: https://www.econbiz.de/10012241518
Saved in:
2
Job crafting and customer service behaviors in the hospitality industry : mediating effect of job passion
Teng, Hsiu-Yu
- In:
International journal of hospitality management
81
(
2019
),
pp. 34-42
Persistent link: https://www.econbiz.de/10012128314
Saved in:
3
Service recovery evaluations : GLBT versus hetero customers
Ro, Heejung
;
Choi, Youngsoo
;
Olson, Eric
- In:
International journal of hospitality management
33
(
2013
),
pp. 366-375
Persistent link: https://www.econbiz.de/10009746343
Saved in:
4
What is professional attire today? : a conjoint analysis of personal presentation attributes
Ruetzler, Tanya
;
Taylor, Jim
;
Reynolds, Dennis
;
Baker, …
- In:
International journal of hospitality management
31
(
2012
)
3
,
pp. 937-943
Persistent link: https://www.econbiz.de/10009544273
Saved in:
5
Reducing burnout and enhancing job satisfaction : critical role of hotel employees' emotional intelligence and emotional labor
Lee, JungHoon
;
Ok, Chihyung
- In:
International journal of hospitality management
31
(
2012
)
4
,
pp. 1101-1112
Persistent link: https://www.econbiz.de/10009566991
Saved in:
6
The managerial implications of an analysis of tourist profiles and international hotel employee service attitude
Kuo, Chun-min
- In:
International journal of hospitality management
28
(
2009
)
3
,
pp. 302-309
Persistent link: https://www.econbiz.de/10003855493
Saved in:
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