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~isPartOf:"International journal of hospitality management"
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International journal of hospitality management
Asia Pacific journal of management : APJM ; a publication of the Faculty of Business Administration, National University of Singapore
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Asia Pacific journal of marketing and logistics
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Journal of business research : JBR
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The leadership quarterly : LQ ; an international journal of political, social and behavioral science
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Handbook of Chinese organizational behavior : integrating theory, research and practice
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Returning good for evil : a study of customer incivility and extra-role customer service
Zhu, Julie N. Y.
;
Lam, Long W.
;
Lai, Jennifer Y. M.
- In:
International journal of hospitality management
81
(
2019
),
pp. 65-72
Persistent link: https://www.econbiz.de/10012128321
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