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~isPartOf:"International journal of logistics systems and management"
~person:"Chen, Mu-Chen"
~subject:"Customer service"
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Customer service
Beziehungsmarketing
1
Customer retention
1
Customer satisfaction
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Dienstleistungsqualität
1
Kundenbindung
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Kundenservice
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Kundenzufriedenheit
1
Logistics
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Logistik
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Relationship marketing
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Service quality
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customer loyalty
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home delivery services
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logistics
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service convenience
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service quality
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Chen, Mu-Chen
Hsu, Chia-Lin
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Lin, Chin-Sen
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International journal of logistics systems and management
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Determinants of
customer
loyalty
for home delivery
Lin, Chin-Sen
;
Hsu, Chia-Lin
;
Chen, Mu-Chen
- In:
International journal of logistics systems and management
22
(
2015
)
2
,
pp. 125-154
Persistent link: https://www.econbiz.de/10011455831
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