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~isPartOf:"International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA"
~person:"Fan, Ying"
~subject:"Customer service"
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International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
International journal of services and operations management
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To tweet or not to tweet? : exploring the effectiveness of service recovery strategies using social media
Fan, Ying
;
Niu, Run Hong
- In:
International journal of operations & production …
36
(
2016
)
9
,
pp. 1014-1036
Persistent link: https://www.econbiz.de/10011566440
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