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~isPartOf:"International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA"
~person:"Nagy, Paul F."
~subject:"Dienstleistungsqualität"
~subject:"Electronic Commerce"
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Dienstleistungsqualität
Electronic Commerce
Beschwerdemanagement
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Complaint management
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Contingency theory
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Customer satisfaction
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Customer service
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Kontingenztheorie
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Nagy, Paul F.
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International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
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The contingent nature of service recovery system structures
Smith, Jeffery S.
;
Nagy, Paul F.
;
Karwan, Kirk R.
; …
- In:
International journal of operations & production …
32
(
2012
)
7
,
pp. 877-903
Persistent link: https://www.econbiz.de/10009572734
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