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~isPartOf:"International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA"
~person:"Silveira, Giovani J. C. da"
~subject:"Dienstleistungsqualität"
~subject:"Estimation"
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International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
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Capability antecedents and performance outcomes of servitization : differences between basic and advanced services
Sousa, Rui
;
Silveira, Giovani J. C. da
- In:
International journal of operations & production …
37
(
2017
)
4
,
pp. 444-467
Persistent link: https://www.econbiz.de/10011661449
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