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~isPartOf:"International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA"
~subject:"Beziehungsmarketing"
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Beziehungsmarketing
Customer service
11
Kundenservice
11
Dienstleistungsqualität
6
Service quality
6
Customer satisfaction
5
Kundenzufriedenheit
5
Relationship marketing
5
Beschwerdemanagement
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Complaint management
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Service operations
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Case study
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Consumer behaviour
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Großbritannien
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Konsumentenverhalten
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Modularisierung
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Modularity
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Service design
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Altenhilfe
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Behavioural operations
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Bullwhip effect
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Bullwhip-Effekt
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Call centre
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Call centres
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Call routing
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Callcenter
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Contingency theory
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Customer contact
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Customer contract
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Customer retention
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Dienstleistung
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Dienstleistungsmanagement
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E-commerce
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Elderly care
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Electric power industry
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Electronic Commerce
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Elektrizitätswirtschaft
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Ellway, Benjamin
1
Fan, Ying
1
Kumar, J. Ajith
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Lustrato, Paola
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Niu, Run Hong
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Rudran, Raghunath
1
Silvestro, Rhian
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Sousa, Rui
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Voss, Christopher A.
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International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
The journal of services marketing
39
Journal of retailing and consumer services
35
Journal of business research : JBR
32
International journal of hospitality management
30
The service industries journal
16
Journal of service research : JSR
15
Journal of service research
14
SpringerLink / Bücher
12
International journal of contemporary hospitality management
10
Journal of service theory and practice
10
Journal of service theory and practice : JSTP
10
Managing service quality : MSQ ; an international journal
9
Services marketing quarterly
9
International journal of business and economics
8
Journal of marketing
8
Journal of the Academy of Marketing Science
8
Service business
8
International journal of services and operations management
7
Journal of retailing
7
Gabler Edition Wissenschaft
6
Journal of hospitality marketing & management
6
Journal of service management
6
Psychology & marketing
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
European journal of marketing
5
European journal of marketing : EJM
5
International journal of consumer studies
5
International journal of quality and service sciences
5
International journal of services and standards
5
Journal of travel and tourism marketing
5
Manufacturing & service operations management : M & SOM
5
Marketing : ZFP ; journal of research and management
5
The TQM journal : the international review of organizational improvement
5
Business horizons
4
Business process management journal
4
Europäische Hochschulschriften / 5
4
Harvard-Business-Manager : das Wissen der Besten
4
Industrial marketing management : the international journal for industrial and high-tech firms
4
International journal of services, economics and management
4
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ECONIS (ZBW)
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1
Measurement scales for technology-generated customer contact
Rudran, Raghunath
;
Kumar, J. Ajith
- In:
International journal of operations & production …
37
(
2017
)
5
,
pp. 534-556
Persistent link: https://www.econbiz.de/10011661472
Saved in:
2
Design vs practice : how problematic call routing and rerouting restructures the call centre service system
Ellway, Benjamin
- In:
International journal of operations & production …
36
(
2016
)
4
,
pp. 408-428
Persistent link: https://www.econbiz.de/10011565373
Saved in:
3
To tweet or not to tweet? : exploring the effectiveness of service recovery strategies using social media
Fan, Ying
;
Niu, Run Hong
- In:
International journal of operations & production …
36
(
2016
)
9
,
pp. 1014-1036
Persistent link: https://www.econbiz.de/10011566440
Saved in:
4
Exploring the "mid office" concept as an enabler of mass customization in services
Silvestro, Rhian
;
Lustrato, Paola
- In:
International journal of operations & production …
35
(
2015
)
6
,
pp. 866-894
Persistent link: https://www.econbiz.de/10011292962
Saved in:
5
The effects of service failures and recovery on customer loyalty in e-services : an empirical investigation
Sousa, Rui
;
Voss, Christopher A.
- In:
International journal of operations & production …
29
(
2009
)
8
,
pp. 834-864
Persistent link: https://www.econbiz.de/10009523754
Saved in:
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