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~isPartOf:"International journal of pharmaceutical and healthcare marketing : IJPHM"
~isPartOf:"International journal of services and operations management"
~subject:"Customer satisfaction"
~subject:"Germany"
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Search: subject_exact:"Word of mouth"
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Customer satisfaction
Germany
Dienstleistungsqualität
7
Kundenzufriedenheit
7
Service quality
7
Viral marketing
7
Virales Marketing
7
Consumer behaviour
6
Konsumentenverhalten
6
Beziehungsmarketing
5
Relationship marketing
5
Hospital
2
Krankenhaus
2
Mobile communications
2
Mobilkommunikation
2
Satisfaction
2
Word-of-mouth
2
customer satisfaction
2
service quality
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word of mouth
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ASS
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Airline
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Arzneimittel
1
Behavioral intention
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Beschwerdemanagement
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Brand image
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CS
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Communication
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Communication strategies
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Complaint management
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Confidence
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Dienstleistungssektor
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EXQ
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Emotion
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Family involvement
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Fluggesellschaft
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Gerechtigkeit
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Gesundheitsversorgung
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Ghana
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Alsaggaf, Mohammed
1
Athavale, Amod S.
1
Bamfo, Bylon Abeeku
1
Banahan, Benjamin F., III
1
Bentley, John O.
1
Cham Tat Huei
1
Dogbe, Courage Simon Kofi
1
Gupta, Atul
1
Li, Xiaoying
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Lim, Yet-mee
1
Lü, Kevin
1
Nai Chiek Aik
1
Pai, Fan-Yun
1
Ranjha, Hussain
1
Rehan, Muhammad
1
Tay, Alexander Guan Meng
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Ullah, Najeeb
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West-Sturm, Donna
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International journal of pharmaceutical and healthcare marketing : IJPHM
International journal of services and operations management
Journal of retailing and consumer services
41
International journal of hospitality management
24
Journal of business research : JBR
20
Journal of hospitality marketing & management
17
Tourism management : research, policies, practice
16
Journal of travel and tourism marketing
14
International journal of contemporary hospitality management
13
Psychology & marketing
11
Cogent business & management
10
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
10
The journal of services marketing
10
SpringerLink / Bücher
8
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
7
Asia Pacific journal of marketing and logistics
6
European journal of marketing : EJM
6
Journal of service management
6
Service business
6
The TQM journal : the international review of organizational improvement
6
The service industries journal
6
International journal of electronic marketing and retailing : IJEMR
5
Journal of service research : JSR
5
Journal of strategic marketing
5
Services marketing quarterly
5
International journal of leisure and tourism marketing : IJLTM
4
International journal of retail and distribution management
4
Journal of electronic commerce research : JECR
4
Journal of global marketing
4
Journal of marketing
4
Journal of marketing communications
4
Journal of marketing management : MM
4
Managing service quality : MSQ ; an international journal
4
Capturing, analyzing, and managing word-of-mouth in the digital marketplace
3
Health marketing quarterly
3
Industrial marketing management : the international journal for industrial and high-tech firms
3
International journal of internet marketing and advertising : IJIMA
3
International journal of technology marketing : IJTMkt
3
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
3
Journal of financial services marketing
3
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1
The impact of after sale service and service quality on word of mouth, mediating role of customer satisfaction
Ullah, Najeeb
;
Ranjha, Hussain
;
Rehan, Muhammad
- In:
International journal of services and operations management
31
(
2018
)
4
,
pp. 494-512
Persistent link: https://www.econbiz.de/10012008540
Saved in:
2
Antecedents of hospital brand image and the relationships with medical tourists' behavioral intention
Cham Tat Huei
;
Lim, Yet-mee
;
Nai Chiek Aik
;
Tay, …
- In:
International journal of pharmaceutical and healthcare …
10
(
2016
)
4
,
pp. 412-431
Persistent link: https://www.econbiz.de/10011643495
Saved in:
3
Redefining service quality scale with customer experience quality scale : a critical review
Gupta, Atul
- In:
International journal of services and operations management
25
(
2016
)
1
,
pp. 48-64
Persistent link: https://www.econbiz.de/10011593379
Saved in:
4
Electronic word-of-mouth in the mobile service sector : the role of service quality and customer emotional response
Alsaggaf, Mohammed
;
Lü, Kevin
;
Li, Xiaoying
- In:
International journal of services and operations management
34
(
2019
)
1
,
pp. 81-110
Persistent link: https://www.econbiz.de/10012145258
Saved in:
5
Factors influencing the choice of private and public hospitals : empirical evidence from Ghana
Bamfo, Bylon Abeeku
;
Dogbe, Courage Simon Kofi
- In:
International journal of pharmaceutical and healthcare …
11
(
2017
)
1
,
pp. 80-96
Persistent link: https://www.econbiz.de/10011705028
Saved in:
6
Antecedents and consequences of pharmacy loyalty behavior
Athavale, Amod S.
;
Banahan, Benjamin F., III
;
Bentley, …
- In:
International journal of pharmaceutical and healthcare …
9
(
2015
)
1
,
pp. 36-55
Persistent link: https://www.econbiz.de/10011302267
Saved in:
7
The effects of perceived justice and experience on service recovery satisfaction and post-purchase behaviours in the airline industry
Pai, Fan-Yun
- In:
International journal of services and operations management
21
(
2015
)
2
,
pp. 175-186
Persistent link: https://www.econbiz.de/10011380064
Saved in:
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