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~isPartOf:"International journal of pharmaceutical and healthcare marketing : IJPHM"
~isPartOf:"Journal of health organization and management"
~subject:"Hochschule"
~subject:"Krankenhaus"
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Search: "Dienstleistungsqualität"
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Dienstleistungsqualität
83
Service quality
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Health care
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Gesundheitsversorgung
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Gesundheitswesen
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Denis, Jean-Louis
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Palumbo, Rocco
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Aagja, Jayesh P.
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Abdallah, Ayman Bahjat
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Adinolfi, Paola
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Ahmed, Zafar U.
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Akingbola, Kunle
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Ali, Naser
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Alkhaldi, Rasha Zuhair
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International journal of pharmaceutical and healthcare marketing : IJPHM
Journal of health organization and management
Health care management review : HCM review
74
International journal of hospitality management
56
Working paper / National Bureau of Economic Research, Inc.
48
NBER working paper series
46
NBER Working Paper
43
Journal of health economics
41
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
41
Quality management journal : QMJ
38
The TQM journal : the international review of organizational improvement
34
Journal of marketing for higher education
24
Health marketing quarterly
23
International journal of quality and service sciences
23
Discussion paper series / IZA
22
Health economics
22
International journal of productivity and quality management : IJPQM
21
International journal of contemporary hospitality management
20
Total quality management & business excellence
20
Beiträge zur Hochschulpolitik
19
Management science : journal of the Institute for Operations Research and the Management Sciences
18
Journal of hospitality marketing & management
17
The service industries journal
17
Health care management science
15
Services marketing quarterly
15
The European journal of health economics : HEPAC ; health economics in prevention and care
15
Economics of education review
14
International journal of quality & reliability management
14
Ruhr economic papers
14
Discussion paper / Centre for Economic Policy Research
13
The European journal of health economics
13
International review on public and non-profit marketing
12
CESifo working papers
11
Journal of business research : JBR
11
Production and operations management : the flagship research journal of the Production and Operations Management Society
11
Socio-economic planning sciences : the international journal of public sector decision-making
11
Technological forecasting & social change : an international journal
11
Tourism management : research, policies, practice
11
CHE research paper
10
International journal of health care finance and economics
10
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ECONIS (ZBW)
53
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1
The relationship between healthcare service provision models and patient experience
De Rosis, Sabina
;
Barchielli, Chiara
;
Vainieri, Milena
; …
- In:
Journal of health organization and management
36
(
2022
)
9
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014302936
Saved in:
2
The patient as a prosumer of healthcare : insights from a bibliometric-interpretive review
Ciasullo, Maria Vincenza
;
Lim, Weng Marc
;
Manesh, …
- In:
Journal of health organization and management
36
(
2022
)
9
,
pp. 133-157
Persistent link: https://www.econbiz.de/10014302956
Saved in:
3
Medical staff's emotional exhaustion and its relationship with patient safety dimensions
Huang, Chih-Hsuan
;
Lee, Yii-Ching
;
Wu, Hsin-Hung
- In:
Journal of health organization and management
38
(
2024
)
1
,
pp. 22-31
Persistent link: https://www.econbiz.de/10014507040
Saved in:
4
Diagnosing patient flow issues in the emergency department : an Australasian hospital case study
Boehme, Tillmann
;
Rylands, Brogan
;
Fan, Joshua Poh
; …
- In:
Journal of health organization and management
38
(
2024
)
4
,
pp. 600-620
Persistent link: https://www.econbiz.de/10014637443
Saved in:
5
A paradigm shift for medical health care to focus on a service-value approach to achieve greater patient satisfaction
Ali, Naser
;
Dzandu, Michael D.
- In:
Journal of health organization and management
37
(
2023
)
2
,
pp. 133-157
Persistent link: https://www.econbiz.de/10014303222
Saved in:
6
The physician CEO advantage and hospital performance during the COVID-19 pandemic : capacity utilization and patient satisfaction
Belasen, Alan T.
;
Belasen, Ariel
;
Feng, Zhilan
- In:
Journal of health organization and management
37
(
2023
)
3
,
pp. 313-326
Persistent link: https://www.econbiz.de/10014303244
Saved in:
7
Prosocial voice in the hierarchy of healthcare professionals : the role of emotions after harmful patient safety incidents
Richmond, John G.
;
Burgess, Nicola
- In:
Journal of health organization and management
37
(
2023
)
3
,
pp. 327-342
Persistent link: https://www.econbiz.de/10014303246
Saved in:
8
The impact of hospital accreditation in selected Middle East countries : a scoping review
Khan, Salma
;
Yousefinezhadi, Taraneh
;
Hinchcliff, Reece
- In:
Journal of health organization and management
36
(
2022
)
1
,
pp. 51-68
Persistent link: https://www.econbiz.de/10013367295
Saved in:
9
The influence of soft and hard TQM on quality performance and patient satisfaction in health care : investigating direct and indirect effects
Alkhaldi, Rasha Zuhair
;
Abdallah, Ayman Bahjat
- In:
Journal of health organization and management
36
(
2022
)
3
,
pp. 368-387
Persistent link: https://www.econbiz.de/10013367359
Saved in:
10
Lean healthcare applied systematically in a medium-sized medical clinic hospitalization
Martins Drei, Samuel
;
Arruda Ignacio, Paulo Sergio de
- In:
Journal of health organization and management
36
(
2022
)
5
,
pp. 666-689
Persistent link: https://www.econbiz.de/10013367400
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