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~isPartOf:"International journal of process management and benchmarking : IJPMB"
~isPartOf:"International journal of technology management : IJTM"
~isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
~subject:"Customer satisfaction"
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International journal of process management and benchmarking : IJPMB
International journal of technology management : IJTM
Management science : journal of the Institute for Operations Research and the Management Sciences
International journal of productivity and quality management : IJPQM
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Quality-speed conundrum : trade-offs in customer-intensive services
Anand, Krishnan S.
;
Paç, M. Fazil
;
Veeraraghavan, Senthil
- In:
Management science : journal of the Institute for …
57
(
2011
)
1
,
pp. 40-56
Persistent link: https://www.econbiz.de/10008858569
Saved in:
2
Promised delivery time and capacity games in time-based competition
Shang, Weixin
;
Liu, Liming
- In:
Management science : journal of the Institute for …
57
(
2011
)
3
,
pp. 599-610
Persistent link: https://www.econbiz.de/10008988401
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