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~isPartOf:"International journal of production economics"
~person:"Yee, Rachel W. Y."
~subject:"Dienstleistungsqualität"
~subject:"Job satisfaction"
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Dienstleistungsqualität
Job satisfaction
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Employee retention
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Hong Kong
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Mitarbeiterbindung
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Yee, Rachel W. Y.
Cheng, T. C. E.
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International journal of production economics
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The service-profit chain : an empirical analysis in high-contact service industries
Yee, Rachel W. Y.
;
Yeung, Andy C. L.
;
Cheng, T. C. E.
- In:
International journal of production economics
130
(
2011
)
2
,
pp. 236-245
Persistent link: https://www.econbiz.de/10008934623
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2
An empirical study of employee loyalty, service quality and firm performance in the service industry
Yee, Rachel W. Y.
;
Yeung, Andy C. L.
;
Cheng, T. C. E.
- In:
International journal of production economics
124
(
2010
)
1
,
pp. 109-120
Persistent link: https://www.econbiz.de/10003966973
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