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~isPartOf:"International journal of productivity and quality management : IJPQM"
~isPartOf:"Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen"
~isPartOf:"Psychology & marketing"
~person:"Gong, Taeshik"
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International journal of productivity and quality management : IJPQM
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
Psychology & marketing
Journal of service research : JSR
2
Journal of business research : JBR
1
Journal of retailing and consumer services
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The effect of service quality on customer satisfaction, loyalty, and happiness in five Asian countries
Gong, Taeshik
;
Yi, Youjae
- In:
Psychology & marketing
35
(
2018
)
6
,
pp. 427-442
Persistent link: https://www.econbiz.de/10011970145
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2
If employees "go the extra mile," do customers reciprocate with similar behavior?
Yi, Youjae
;
Gong, Taeshik
- In:
Psychology & marketing
25
(
2008
)
10
,
pp. 961-986
Persistent link: https://www.econbiz.de/10003768748
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