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~isPartOf:"International journal of productivity and quality management : IJPQM"
~isPartOf:"Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen"
~isPartOf:"Psychology & marketing"
~person:"Lunardo, Renaud"
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International journal of productivity and quality management : IJPQM
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
Psychology & marketing
Journal of business research : JBR
2
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Journal of retailing and consumer services
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When and why signaling frontline employee inexperience can prove to be an asset : effects on consumer forgiveness for service failure
Flacandji, Michaël
;
Cusin, Julien
;
Lunardo, Renaud
- In:
Psychology & marketing
40
(
2023
)
12
,
pp. 2728-2742
Persistent link: https://www.econbiz.de/10014432547
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2
Coping with guilt : the roles of rumination and positive reappraisal in the effects of postconsumption guilt
Saintives, Camille
;
Lunardo, Renaud
- In:
Psychology & marketing
33
(
2016
)
5
,
pp. 344-357
Persistent link: https://www.econbiz.de/10011485880
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