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~isPartOf:"International journal of productivity and quality management : IJPQM"
~isPartOf:"Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen"
~isPartOf:"Psychology & marketing"
~subject:"United States"
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Customer satisfaction
200
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80
Dienstleistungsqualität
72
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Butori, Raphae͏̈lle
1
Chen, Shaw K.
1
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1
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1
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International journal of productivity and quality management : IJPQM
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
Psychology & marketing
International journal of hospitality management
25
The journal of services marketing
13
Services marketing quarterly
12
Journal of retailing and consumer services
11
Journal of business research : JBR
10
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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9
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
9
International journal of contemporary hospitality management
8
Industrial marketing management : the international journal for industrial and high-tech firms
7
Journal of consumer research : JCR ; an interdisciplinary bimonthly
7
Managing service quality : MSQ ; an international journal
7
Journal of marketing theory and practice
6
Journal of the Academy of Marketing Science
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Journal of vacation marketing : an international journal
6
Health care management review : HCM review
5
Journal of air transport management
5
Journal of fashion marketing and management
5
Journal of travel and tourism marketing
5
Harvard business review : HBR
4
International journal of retail & distribution management
4
Journal of consumer behaviour : an international research review
4
Journal of hospitality marketing & management
4
Journal of marketing research : JMR
4
Journal of marketing theory and practice : JMTP
4
Quality management journal : QMJ
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The service industries journal
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Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
3
International journal of business environment : IJBE
3
International journal of consumer studies
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International public management journal
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Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Working paper / National Bureau of Economic Research, Inc.
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ECONIS (ZBW)
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1
An alternative explanation of consumer product returns from the postpurchase dissonance and ecological marketing perspectives
Lee, Dong Hwan
- In:
Psychology & marketing
32
(
2015
)
1
,
pp. 49-64
Persistent link: https://www.econbiz.de/10011287639
Saved in:
2
Identification and aftermarket personalization with durable goods
Donavan, D. Todd
;
Janda, Swinder
;
Maxham, James G., III.
- In:
Psychology & marketing
32
(
2015
)
6
,
pp. 611-623
Persistent link: https://www.econbiz.de/10011288579
Saved in:
3
The effect of requests for positive evaluations on customer satisfaction ratings
Jones, Michael A.
;
Taylor, Valerie A.
;
Reynolds, Kristy E.
- In:
Psychology & marketing
31
(
2014
)
3
,
pp. 161-170
Persistent link: https://www.econbiz.de/10010341747
Saved in:
4
It takes just 120 seconds : predicting satisfaction in technical support calls
Hall, Judith A.
;
Verghis, Phil
;
Stockton, William
;
Goh, …
- In:
Psychology & marketing
31
(
2014
)
7
,
pp. 500-508
Persistent link: https://www.econbiz.de/10010382588
Saved in:
5
The moderating influence of broad-scope trust on customer-seller relationships
Hansen, Torben
- In:
Psychology & marketing
29
(
2012
)
5
,
pp. 350-364
Persistent link: https://www.econbiz.de/10009547317
Saved in:
6
Six Sigma for services : a service quality framework
Neves, Joao S.
;
Nakhai, Behnam
- In:
International journal of productivity and quality …
7
(
2011
)
4
,
pp. 463-483
Persistent link: https://www.econbiz.de/10009230716
Saved in:
7
Older consumers' TV home shopping : loneliness, parasocial interaction, and perceived convenience
Lim, Chae Mi
;
Kim, Youn-kyung
- In:
Psychology & marketing
28
(
2011
)
8
,
pp. 763-780
Persistent link: https://www.econbiz.de/10009267756
Saved in:
8
Proposition for an improved version of the consumer entitlement inventory
Butori, Raphae͏̈lle
- In:
Psychology & marketing
27
(
2010
)
3
,
pp. 285-297
Persistent link: https://www.econbiz.de/10003956564
Saved in:
9
Perceived ease of use in prior e-commerce experiences : a hierarchical model for its motivational antecedents
Sun, Tao
;
Tai, Zixue
;
Tsai, Ke-chuan
- In:
Psychology & marketing
27
(
2010
)
9
,
pp. 874-886
Persistent link: https://www.econbiz.de/10008652673
Saved in:
10
Effects of ISO 9000 on customer satisfaction
Han, S. Bruce
;
Chen, Shaw K.
- In:
International journal of productivity and quality …
2
(
2007
)
2
,
pp. 208-220
Persistent link: https://www.econbiz.de/10003434699
Saved in:
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