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~isPartOf:"International journal of productivity and quality management : IJPQM"
~person:"Shahin, Arash"
~type_genre:"Case study"
~type_genre:"Systematic review"
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International journal of productivity and quality management : IJPQM
International journal of services and operations management
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Service quality robust design : with a case study in airport services
Shahin, Arash
;
Janatyan, Nasibeh
;
Nasirzaheh, Nahid
- In:
International journal of productivity and quality …
9
(
2012
)
3
,
pp. 404-421
Persistent link: https://www.econbiz.de/10009513322
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