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~isPartOf:"International journal of quality & reliability management"
~isPartOf:"International journal of services and operations management"
~person:"Negi, Rakshit"
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Customer satisfaction
2
Dienstleistungsqualität
2
Ethiopia
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Kundenzufriedenheit
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Mobile communications
2
Mobilkommunikation
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Service quality
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Telecommunications industry
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Telekommunikationssektor
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Äthiopien
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Customer service
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Customer value
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Ethiopian Telecommunications Corporation <Addis Abeba>
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Kundenservice
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Negi, Rakshit
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International journal of quality & reliability management
International journal of services and operations management
African journal of economic and management studies : AJEMS
1
International journal of electronic customer relationship management : IJECRM
1
Services marketing quarterly
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ECONIS (ZBW)
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Determining satisfaction through customer-perceived service quality and value : evidence from Ethiopian telecommunications
Negi, Rakshit
- In:
International journal of services and operations management
7
(
2010
)
3
,
pp. 333-350
Persistent link: https://www.econbiz.de/10008798963
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2
User's perceived service quality of mobile communications : experience from Ethiopia
Negi, Rakshit
- In:
International journal of quality & reliability management
26
(
2009
)
7
,
pp. 699-711
Persistent link: https://www.econbiz.de/10009525822
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