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~isPartOf:"International journal of quality & reliability management"
~isPartOf:"The service industries journal"
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Search: subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
408
Service quality
408
Customer satisfaction
151
Kundenzufriedenheit
151
Beziehungsmarketing
93
Relationship marketing
93
Consumer behaviour
84
Konsumentenverhalten
84
Quality management
70
Qualitätsmanagement
70
Dienstleistungssektor
43
Service industry
43
Performance measurement
30
Performance-Messung
30
Taiwan
28
Gesundheitsversorgung
25
Health care
25
Hospital
25
Krankenhaus
25
Product quality
23
Produktqualität
23
Customer service
20
Kundenservice
20
Bank
19
Beschwerdemanagement
19
Complaint management
19
Gesundheitswesen
19
Health care system
19
Hotel industry
19
Hotellerie
19
E-commerce
18
Electronic Commerce
18
Spain
17
Spanien
17
Dienstleistung
16
Services
16
service quality
16
Online retailing
15
Online-Handel
15
Confidence
14
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155
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4
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Article
401
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7
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Article in journal
408
Aufsatz in Zeitschrift
408
Collection of articles of several authors
7
Sammelwerk
7
Case study
6
Fallstudie
6
Conference paper
1
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1
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1
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English
408
Author
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Kandampully, Jay
3
Lin, Wen-bao
3
Malik, Shahab Alam
3
Abdullah, Firdaus
2
Ahmad Jusoh
2
Alves, Helena
2
Andronikidis, Andreas
2
Bamford, David
2
Bellou, Victoria
2
Bryson, John R.
2
Chang, Hong-Sheng
2
Chao, Pei
2
Cunha, Miguel Pina e
2
Dabestani, Reza
2
Dun, Zanna van
2
Etemad-Sajadi, Reza
2
Fatima, Johra Kayeser
2
Fisk, Raymond P.
2
Galindo Martín, Miguel Angel
2
Gil Saura, Irene
2
Henseler, Jörg
2
Husain, Khalid Sami
2
Izogo, Ernest Emeka
2
Kee, Fong Tat
2
Kim, Jung-Hwan
2
Kim, Minjeong
2
Kumar, Mukesh
2
Kuusisto, Jari
2
Kwan, Ho Kwong
2
Lee, Donhee
2
Lee, Sang M.
2
León-Darder, Fidel
2
Liu, Tsung-chi
2
Malhotra, Neeru
2
Martinsuo, Miia
2
Mas-Verdu, Francisco
2
Mastrogiacomo, Luca
2
Mody, Makarand Amrish
2
Mutum, Dilip S.
2
Myint Moe Chit
2
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Published in...
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International journal of quality & reliability management
The service industries journal
International journal of hospitality management
402
Journal of retailing and consumer services
331
Journal of business research : JBR
252
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
221
The journal of services marketing
209
Working paper / National Bureau of Economic Research, Inc.
179
NBER working paper series
176
Auditing : a journal of practice & theory
174
International journal of contemporary hospitality management
161
NBER Working Paper
160
Services marketing quarterly
142
Journal of hospitality marketing & management
137
Journal of air transport management
136
The TQM journal : the international review of organizational improvement
126
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
117
International journal of productivity and quality management : IJPQM
114
International journal of quality and service sciences
111
Service business
109
Cogent business & management
103
Journal of service research : JSR
103
Health care management review : HCM review
102
International journal of services and operations management
102
Journal of service management
94
The accounting review : a publication of the American Accounting Association
94
Discussion paper series / IZA
93
Total quality management & business excellence
93
Quality management journal : QMJ
92
Economics of education review
83
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
78
Managing service quality : MSQ ; an international journal
76
International journal of services, economics and management
75
Journal of health economics
75
Managerial auditing journal
67
International journal of auditing : IJA
66
Asia Pacific journal of marketing and logistics
62
Management science : journal of the Institute for Operations Research and the Management Sciences
62
Accounting horizons : a quarterly publication of the American Accounting Association
58
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ECONIS (ZBW)
408
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408
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1
Conflict-solving as a mediator between customer incivility and service performance
Auh, Seigyoung
;
Mengüç, Bülent
;
Thompson, Frauke Mattison
- In:
The service industries journal
44
(
2024
)
5/6
,
pp. 342-377
Persistent link: https://www.econbiz.de/10014551100
Saved in:
2
Conceptualizing service ethics for the complexity of modern service interactions
Petros Sebhatu, Samuel
;
Hamdan, Qusay
;
Fisk, Raymond P.
- In:
The service industries journal
44
(
2024
)
9/10
,
pp. 766-788
Persistent link: https://www.econbiz.de/10015050120
Saved in:
3
How to facilitate improvements in public service systems : propositions for action
Gyllenhammar, Daniel
;
Hammersberg, Peter
- In:
International journal of quality & reliability management
40
(
2023
)
6
,
pp. 1429-1448
Persistent link: https://www.econbiz.de/10014313826
Saved in:
4
The importance of perceived fairness in product customization settings
Scholl-Grissemann, Ursula
;
Sauer, Nicola E.
;
Teichmann, …
- In:
The service industries journal
42
(
2022
)
11/12
,
pp. 823-842
Persistent link: https://www.econbiz.de/10013362153
Saved in:
5
The perceived quality of green buildings : from a review of occupant satisfaction towards a conceptual framework
Halicioglu, Fahriye Hilal
;
Gurel, Kubra
- In:
International journal of quality & reliability management
41
(
2024
)
3
,
pp. 757-777
Persistent link: https://www.econbiz.de/10014483065
Saved in:
6
Measuring customer satisfaction in electronic commerce : the impact of e-service quality and user experience
Mamakou, Xenia J.
;
Zaharias, Panagiotis
;
Milesi, Maria
- In:
International journal of quality & reliability management
41
(
2024
)
3
,
pp. 915-943
Persistent link: https://www.econbiz.de/10014483077
Saved in:
7
The impact of maritime service quality on employee satisfaction by seafarers rank : evidence from a global survey grounded on ERG theory
Pantouvakis, Angelos
;
Vlachos, Ilias
;
Polemis, Dionysios
- In:
International journal of quality & reliability management
41
(
2024
)
1
,
pp. 107-126
Persistent link: https://www.econbiz.de/10014470823
Saved in:
8
A combined QFD-AHP decision-making tool for the investigation and improvement of e-banking usage
Paltayian, George
;
Georgiou, Andreas C.
;
Gotzamani, Katerina
- In:
International journal of quality & reliability management
41
(
2024
)
1
,
pp. 150-172
Persistent link: https://www.econbiz.de/10014470825
Saved in:
9
An empirical assessment of customer satisfaction of internet banking service quality : hybrid model approach
Kashyap, Sachin
;
Gupta, Sanjeev
;
Chugh, Tarun
- In:
International journal of quality & reliability management
41
(
2024
)
1
,
pp. 360-391
Persistent link: https://www.econbiz.de/10014470837
Saved in:
10
The mediating role of occupational stress : a missing link between organisational intelligence traits and digital government service quality
Subashini Ramakrishnan
;
Wong, Meng Seng
;
Myint Moe Chit
; …
- In:
International journal of quality & reliability management
41
(
2024
)
2
,
pp. 532-558
Persistent link: https://www.econbiz.de/10014470924
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