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~isPartOf:"International journal of quality & reliability management"
~subject:"Service reliability"
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Service reliability
Dienstleistungsqualität
5
Service quality
5
Telecommunications industry
5
Telekommunikationssektor
5
Customer satisfaction
3
Kundenzufriedenheit
3
Dienstleistungssektor
2
Mobile communications
2
Mobilkommunikation
2
Quality management
2
Qualitätsmanagement
2
Service industry
2
Attitudinal loyalty
1
Befragung
1
Benchmarking
1
Beziehungsmarketing
1
Call centre
1
Callcenter
1
Consumer behaviour
1
Customer commitment
1
DEA
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Erfolgsfaktor
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Ethiopia
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India
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Indien
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Jordan
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Jordanien
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Lean Production
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Lean production
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Managers
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Nigeria
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Performance measurement
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Performance-Messung
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Relationship marketing
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SERVPERF
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Southeastern Europe
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Izogo, Ernest Emeka
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International journal of quality & reliability management
Journal of retailing and consumer services
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The TQM journal : the international review of organizational improvement
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Antecedents of attitudinal loyalty in a telecom service sector : the Nigerian case
Izogo, Ernest Emeka
- In:
International journal of quality & reliability management
33
(
2016
)
6
,
pp. 747-768
Persistent link: https://www.econbiz.de/10011591125
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