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~isPartOf:"International journal of quality and service sciences"
~isPartOf:"Journal of marketing"
~person:"Andrews, Michelle"
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The unintended consequence of price-based service recovery incentives
Kanuri, Vamsi K.
;
Andrews, Michelle
- In:
Journal of marketing
83
(
2019
)
5
,
pp. 57-77
Persistent link: https://www.econbiz.de/10012176134
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