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~isPartOf:"International journal of quality and service sciences"
~isPartOf:"Journal of marketing"
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Search: subject_exact:"Reklamation"
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Beschwerdemanagement
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International journal of quality and service sciences
Journal of marketing
Journal of business research : JBR
70
International journal of hospitality management
55
Journal of retailing and consumer services
43
The journal of services marketing
43
Journal of hospitality marketing & management
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Journal of service research : JSR
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International journal of contemporary hospitality management
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European journal of marketing : EJM
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SpringerLink / Bücher
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Managing service quality : MSQ ; an international journal
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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Services marketing quarterly
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Journal of consumer behaviour : an international research review
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Ilmenauer Schriften zur Betriebswirtschaftslehre
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International journal of consumer studies
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Journal of service research
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Journal of service theory and practice : JSTP
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Asia Pacific journal of marketing and logistics
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Business horizons
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Erfolgreiches Beschwerdemanagement : Wege zu Prozessverbesserungen und Kundenzufriedenheit
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International journal of production economics
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Journal of strategic marketing
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Journal of travel and tourism marketing
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Tourism management : research, policies, practice
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Marketing intelligence & planning
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Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Cogent business & management
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ECONIS (ZBW)
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OLC EcoSci
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21
Satisfaction, complaint, and the stock value gap
Luo, Xueming
;
Homburg, Christian
- In:
Journal of marketing
72
(
2008
)
4
,
pp. 29-43
Persistent link: https://www.econbiz.de/10003746961
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22
Consumer complaint intentions and behavior : definitional and taxonom. issues
Singh, Jagdip
- In:
Journal of marketing
52
(
1988
)
1
,
pp. 93-107
Persistent link: https://www.econbiz.de/10001055310
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