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~isPartOf:"International journal of quality and service sciences"
~isPartOf:"Total quality management & business excellence"
~subject:"Hochschule"
~subject:"Qualitätsmanagement"
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Search: subject_exact:"Qualität von Dienstleistungen"
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Hochschule
Qualitätsmanagement
Dienstleistungsqualität
199
Service quality
199
Customer satisfaction
106
Kundenzufriedenheit
106
Quality management
74
Consumer behaviour
50
Konsumentenverhalten
50
Beziehungsmarketing
43
Relationship marketing
43
service quality
30
Gesundheitsversorgung
28
Health care
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Product quality
26
Produktqualität
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Krankenhaus
25
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Measurement
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Messung
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customer satisfaction
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Emotion
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SERVQUAL
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Performance-Messung
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Antony, Jiju
5
Cudney, Elizabeth A.
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Marimon, Frederic
5
Mas-Machuca, Marta
3
Park, Sang-June
3
Rönnbäck, Åsa
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1
Abdi, Adel
1
Abdirad, Maryam
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Abdulmajid Mohammed Aldaba
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Beheshtinia, Mohammad Ali
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International journal of quality and service sciences
Total quality management & business excellence
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
105
The TQM journal : the international review of organizational improvement
72
International journal of productivity and quality management : IJPQM
66
International journal of quality & reliability management
58
Quality management journal : QMJ
45
International journal of services and operations management
31
International journal of production research
23
Journal of marketing for higher education
23
Beiträge zur Hochschulpolitik
22
International journal of hospitality management
21
Auditing : a journal of practice & theory
20
Benchmarking : an international journal ; BIJ
18
Journal of health organization and management
18
European research studies
17
Health care management review : HCM review
17
Journal of retailing and consumer services
17
Amfiteatru economic : an economic and business research periodical
16
Cogent business & management
16
International journal of business information systems : IJBIS
16
Managing service quality : MSQ ; an international journal
15
NBER Working Paper
15
NBER working paper series
15
Services marketing quarterly
15
Economics of education review
14
International journal of services, economics and management
14
International journal of six sigma and competitive advantage : IJSSCA
14
Journal of air transport management
14
Service business
14
The service industries journal
14
International journal of contemporary hospitality management
13
European journal of operational research : EJOR
12
International journal of production economics
12
Working paper / National Bureau of Economic Research, Inc.
12
International journal of services and operations management : IJSOM
11
International journal of services and standards
11
International review on public and non-profit marketing
11
Journal of business research : JBR
11
The accounting review : a publication of the American Accounting Association
11
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ECONIS (ZBW)
86
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1
Manufacturing quality assessment in the Industry 4.0 era : a review
Markatos, Nikolaos G.
;
Mousavi, Alireza
- In:
Total quality management & business excellence
34
(
2023
)
13/14
,
pp. 1655-1681
Persistent link: https://www.econbiz.de/10014369717
Saved in:
2
Collaborating in a health-care process : partner, not customer
Karlsson, Margareta
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 110-120
Persistent link: https://www.econbiz.de/10012884466
Saved in:
3
Process quality indices : new metrics for process quality capability with zero-loss baseline
Xiong, Xinjia
;
Feng, Yongchang
- In:
Total quality management & business excellence
33
(
2022
)
9
,
pp. 975-993
Persistent link: https://www.econbiz.de/10013352636
Saved in:
4
Determinants of customer-perceived service quality in higher education : the roles of job satisfaction and organizational commitment
Abd Al-Aziz Hamed Al-Refaei
;
Hairuddin Mohd Ali
; …
- In:
International journal of quality and service sciences
16
(
2024
)
1
,
pp. 1-18
Persistent link: https://www.econbiz.de/10014514103
Saved in:
5
E-grocery service loyalty : integrating food quality, e-grocery quality and relationship quality (young customers' experience with local food)
Suhartanto, Dwi
;
Dean, David
;
Farhani, Iklima
- In:
International journal of quality and service sciences
16
(
2024
)
1
,
pp. 87-102
Persistent link: https://www.econbiz.de/10014514142
Saved in:
6
Organizational learning, quality and safety culture in patient care : comparing Colombia and the Kingdom of Saudi Arabia
Santa, Ricardo
;
Morante, Diego
;
Tegethoff, Thomas
; …
- In:
International journal of quality and service sciences
16
(
2024
)
1
,
pp. 103-119
Persistent link: https://www.econbiz.de/10014514143
Saved in:
7
Absorptive capacity as enabler for service improvements : the role of customer satisfaction information usage
Birch-Jensen, Andrea
;
Gremyr, Ida
;
Halldórsson, Árni
- In:
Total quality management & business excellence
32
(
2021
)
15
,
pp. 1651-1665
Persistent link: https://www.econbiz.de/10012694175
Saved in:
8
Healthcare 4.0 digital technologies impact on quality of care : a systematic literature review
Marbouh, Dounia
;
Swarnakar, Vikas
;
Simsekler, Mecit Can Emre
- In:
Total quality management & business excellence
34
(
2023
)
15/16
,
pp. 2157-2182
Persistent link: https://www.econbiz.de/10014443899
Saved in:
9
Exploring driver and user perspectives of service quality in sharing economy transport platforms
Amat-Lefort, Natalia
;
Marimon, Frederic
;
Mas-Machuca, Marta
- In:
Total quality management & business excellence
34
(
2023
)
11/12
,
pp. 1315-1333
Persistent link: https://www.econbiz.de/10014320290
Saved in:
10
A readiness assessment of Quality 4.0 in packaging companies : an empirical investigation
Zulfiqar, Maryam
;
Antony, Jiju
;
Swarnakar, Vikas
;
Sony, …
- In:
Total quality management & business excellence
34
(
2023
)
11/12
,
pp. 1334-1352
Persistent link: https://www.econbiz.de/10014320291
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