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~isPartOf:"International journal of quality and service sciences"
~isPartOf:"Total quality management & business excellence"
~subject:"Quality management"
~subject:"Service industry"
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Search: subject_exact:"Qualität von Dienstleistungen"
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Quality management
Service industry
Dienstleistungsqualität
199
Service quality
199
Customer satisfaction
106
Kundenzufriedenheit
106
Qualitätsmanagement
74
Consumer behaviour
50
Konsumentenverhalten
50
Beziehungsmarketing
43
Relationship marketing
43
service quality
30
Gesundheitsversorgung
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Health care
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Product quality
26
Produktqualität
26
Hospital
25
Krankenhaus
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Gesundheitswesen
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Health care system
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Higher education institution
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Hochschule
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Dienstleistungssektor
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Measurement
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Messung
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customer satisfaction
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Kundenservice
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Students
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Studierende
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Beschwerdemanagement
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Complaint management
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Emotion
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Patienten
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Patients
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SERVQUAL
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Performance measurement
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Performance-Messung
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Schweden
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Antony, Jiju
5
Cudney, Elizabeth A.
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3
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Yi, Youjae
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International journal of quality and service sciences
Total quality management & business excellence
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
102
International journal of productivity and quality management : IJPQM
66
The TQM journal : the international review of organizational improvement
64
International journal of quality & reliability management
62
The journal of services marketing
47
Quality management journal : QMJ
45
Journal of retailing and consumer services
42
The service industries journal
41
International journal of hospitality management
39
International journal of services and operations management
36
Journal of business research : JBR
35
International journal of production research
26
Journal of service management
26
Service business
26
International journal of production economics
24
Services marketing quarterly
24
International journal of contemporary hospitality management
23
Benchmarking : an international journal ; BIJ
22
Auditing : a journal of practice & theory
21
Beiträge zur Hochschulpolitik
21
Journal of service research : JSR
20
Journal of air transport management
19
Health care management review : HCM review
18
Industrial marketing management : the international journal for industrial and high-tech firms
18
Journal of health organization and management
18
Journal of service research
18
Managing service quality : MSQ ; an international journal
18
European journal of operational research : EJOR
17
Amfiteatru economic : an economic and business research periodical
15
Cogent business & management
15
European research studies
15
International journal of services and operations management : IJSOM
15
International journal of services, economics and management
15
International journal of business information systems : IJBIS
14
International journal of six sigma and competitive advantage : IJSSCA
14
International journal of services technology and management
13
Journal of hospitality marketing & management
13
Journal of service theory and practice : JSTP
13
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ECONIS (ZBW)
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1
The service sector in the classical world : focus on entertainment and well-being
Bröchner, Jan
- In:
International journal of quality and service sciences
15
(
2023
)
5
,
pp. 1-14
Persistent link: https://www.econbiz.de/10014456732
Saved in:
2
Manufacturing quality assessment in the Industry 4.0 era : a review
Markatos, Nikolaos G.
;
Mousavi, Alireza
- In:
Total quality management & business excellence
34
(
2023
)
13/14
,
pp. 1655-1681
Persistent link: https://www.econbiz.de/10014369717
Saved in:
3
Collaborating in a health-care process : partner, not customer
Karlsson, Margareta
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 110-120
Persistent link: https://www.econbiz.de/10012884466
Saved in:
4
Process quality indices : new metrics for process quality capability with zero-loss baseline
Xiong, Xinjia
;
Feng, Yongchang
- In:
Total quality management & business excellence
33
(
2022
)
9
,
pp. 975-993
Persistent link: https://www.econbiz.de/10013352636
Saved in:
5
E-grocery service loyalty : integrating food quality, e-grocery quality and relationship quality (young customers' experience with local food)
Suhartanto, Dwi
;
Dean, David
;
Farhani, Iklima
- In:
International journal of quality and service sciences
16
(
2024
)
1
,
pp. 87-102
Persistent link: https://www.econbiz.de/10014514142
Saved in:
6
Organizational learning, quality and safety culture in patient care : comparing Colombia and the Kingdom of Saudi Arabia
Santa, Ricardo
;
Morante, Diego
;
Tegethoff, Thomas
; …
- In:
International journal of quality and service sciences
16
(
2024
)
1
,
pp. 103-119
Persistent link: https://www.econbiz.de/10014514143
Saved in:
7
Absorptive capacity as enabler for service improvements : the role of customer satisfaction information usage
Birch-Jensen, Andrea
;
Gremyr, Ida
;
Halldórsson, Árni
- In:
Total quality management & business excellence
32
(
2021
)
15
,
pp. 1651-1665
Persistent link: https://www.econbiz.de/10012694175
Saved in:
8
Healthcare 4.0 digital technologies impact on quality of care : a systematic literature review
Marbouh, Dounia
;
Swarnakar, Vikas
;
Simsekler, Mecit Can Emre
- In:
Total quality management & business excellence
34
(
2023
)
15/16
,
pp. 2157-2182
Persistent link: https://www.econbiz.de/10014443899
Saved in:
9
Exploring driver and user perspectives of service quality in sharing economy transport platforms
Amat-Lefort, Natalia
;
Marimon, Frederic
;
Mas-Machuca, Marta
- In:
Total quality management & business excellence
34
(
2023
)
11/12
,
pp. 1315-1333
Persistent link: https://www.econbiz.de/10014320290
Saved in:
10
A readiness assessment of Quality 4.0 in packaging companies : an empirical investigation
Zulfiqar, Maryam
;
Antony, Jiju
;
Swarnakar, Vikas
;
Sony, …
- In:
Total quality management & business excellence
34
(
2023
)
11/12
,
pp. 1334-1352
Persistent link: https://www.econbiz.de/10014320291
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