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~isPartOf:"International journal of quality and service sciences"
~subject:"Electronic Commerce"
~subject:"Hospital"
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Search: "Dienstleistungsqualität"
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Electronic Commerce
Hospital
Dienstleistungsqualität
111
Service quality
109
Kundenzufriedenheit
57
Customer satisfaction
56
Quality management
31
Qualitätsmanagement
31
Consumer behaviour
28
Konsumentenverhalten
28
Beziehungsmarketing
23
Relationship marketing
23
Krankenhaus
12
Gesundheitsversorgung
11
Health care
11
Hochschule
11
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10
Dienstleistungssektor
9
Schweden
9
Service industry
9
Sweden
9
Beschwerdemanagement
8
Complaint management
8
Customer service
8
Kundenservice
8
Product quality
8
Produktqualität
8
Students
8
Studierende
8
Gesundheitswesen
7
Health care system
7
Quality
7
Arbeitszufriedenheit
6
Emotion
6
Job satisfaction
6
Patienten
6
Patients
6
Performance measurement
6
Performance-Messung
6
Services
6
Dienstleistung
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Svensson, Göran
2
Abdirad, Maryam
1
Anand, Byram
1
Armstrong, Anona
1
Bashir, Irfan
1
Basu, Debarati
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Boon-itt, Sakun
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Buk, Tuba Bozaykut
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Chacko, Dony Peter
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Chakraborty, Kamalika
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Corrada, Maria Santos
1
DeMeyer, Christine F.
1
Deng, Yujia
1
Di Pietro, Laura
1
Fiakpa, Ernest Afene
1
Guglielmetti Mugion, Roberta
1
He, Zhen
1
Jose, Ajay
1
Kadir, Abdul Rahman
1
Kajonius, Petri
1
Kamariah, Najmi
1
Kazemi, Ali
1
Krishnan, Krishna K.
1
Lien, Gudbrand
1
Magaña Carrillo, Irma
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Mathew, Sonia
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Mitra, Shabana
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Musella, Flaminia
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Naik, J. Rama Krishna
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Nguyen, Thu-Huong
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Noor Hazilah Abd Manaf
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Otero-Neira, Carmen
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Petzer, Daniel J.
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Rafikul Islam
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Raharjo, Hendry
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Ratnawati
1
Rejikumar G.
1
Saleh, Ariyanti
1
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International journal of quality and service sciences
Health care management review : HCM review
73
International journal of hospitality management
64
Journal of health economics
40
Journal of health organization and management
37
Working paper / National Bureau of Economic Research, Inc.
36
NBER working paper series
33
Quality management journal : QMJ
33
NBER Working Paper
30
Journal of retailing and consumer services
29
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
29
The service industries journal
26
The TQM journal : the international review of organizational improvement
25
Health marketing quarterly
23
International journal of contemporary hospitality management
23
Health economics
21
Journal of hospitality marketing & management
21
International journal of productivity and quality management : IJPQM
19
Management science : journal of the Institute for Operations Research and the Management Sciences
18
International journal of quality & reliability management
17
Journal of internet commerce
17
Journal of travel and tourism marketing
17
Total quality management & business excellence
17
International journal of pharmaceutical and healthcare marketing : IJPHM
16
Health care management science
15
The European journal of health economics : HEPAC ; health economics in prevention and care
15
International journal of production economics
14
Production and operations management : an international journal of the Production and Operations Management Society
14
International journal of electronic marketing and retailing : IJEMR
13
Journal of business research : JBR
13
Ruhr economic papers
13
Service business
13
Tourism management : research, policies, practice
13
Discussion paper / Centre for Economic Policy Research
12
The European journal of health economics
12
International journal of electronic customer relationship management : IJECRM
11
Production and operations management : the flagship research journal of the Production and Operations Management Society
11
Technological forecasting & social change : an international journal
11
CHE research paper
10
Cogent business & management
10
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ECONIS (ZBW)
16
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1
The role of switching cost in the e-service recovery framework among banking customers
Jose, Ajay
;
Mathew, Sonia
;
Rejikumar G.
;
Chacko, Dony Peter
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 86-109
Persistent link: https://www.econbiz.de/10012884465
Saved in:
2
Assessing service quality and the perceptual difference between employees and patients of public hospitals in a developing country
Fiakpa, Ernest Afene
;
Nguyen, Thu-Huong
;
Armstrong, Anona
- In:
International journal of quality and service sciences
14
(
2022
)
3
,
pp. 402-420
Persistent link: https://www.econbiz.de/10013361610
Saved in:
3
Frontline nurses' appraisal of organizational attractiveness and the role of management support, interdepartmental collaboration climate and service quality of care
Slåtten, Terje
;
Lien, Gudbrand
- In:
International journal of quality and service sciences
14
(
2022
)
2
,
pp. 197-216
Persistent link: https://www.econbiz.de/10013330610
Saved in:
4
Customer reciprocity in greening : the role of service quality
Basu, Debarati
;
Chakraborty, Kamalika
;
Mitra, Shabana
; …
- In:
International journal of quality and service sciences
14
(
2022
)
2
,
pp. 238-257
Persistent link: https://www.econbiz.de/10013330613
Saved in:
5
Examining the impact of E-supply chain on service quality and customer satisfaction : a case study
Abdirad, Maryam
;
Krishnan, Krishna K.
- In:
International journal of quality and service sciences
14
(
2022
)
2
,
pp. 274-290
Persistent link: https://www.econbiz.de/10013330617
Saved in:
6
Variations in user-oriented elderly care : a multilevel approach
Kazemi, Ali
;
Kajonius, Petri
- In:
International journal of quality and service sciences
9
(
2017
)
2
,
pp. 138-147
Persistent link: https://www.econbiz.de/10011762932
Saved in:
7
The effect of role stress, job satisfaction, self-efficacy and nurses’ adaptability on service quality in public hospitals of Wajo
Kadir, Abdul Rahman
;
Kamariah, Najmi
;
Saleh, Ariyanti
; …
- In:
International journal of quality and service sciences
9
(
2017
)
2
,
pp. 184-202
Persistent link: https://www.econbiz.de/10011762973
Saved in:
8
Measuring quality performance between public and private hospitals in Malaysia
Selim Ahmed
;
Noor Hazilah Abd Manaf
;
Rafikul Islam
- In:
International journal of quality and service sciences
9
(
2017
)
2
,
pp. 218-228
Persistent link: https://www.econbiz.de/10011763027
Saved in:
9
Reconciling internal and external satisfaction through probabilistic graphical models : an empirical study
Musella, Flaminia
;
Guglielmetti Mugion, Roberta
; …
- In:
International journal of quality and service sciences
9
(
2017
)
3/4
,
pp. 347-370
Persistent link: https://www.econbiz.de/10011772125
Saved in:
10
Quality management practices and their effects on the performance of public hospitals
Xiong, Jingjing
;
He, Zhen
;
Deng, Yujia
;
Zhang, Min
; …
- In:
International journal of quality and service sciences
9
(
2017
)
3/4
,
pp. 383-401
Persistent link: https://www.econbiz.de/10011772138
Saved in:
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