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~isPartOf:"International journal of quality and service sciences"
~subject:"Gesundheitswesen"
~subject:"Measurement"
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Search: subject_exact:"Dienstleistungsqualität"
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Gesundheitswesen
Measurement
Dienstleistungsqualität
111
Service quality
109
Kundenzufriedenheit
57
Customer satisfaction
56
Quality management
31
Qualitätsmanagement
31
Consumer behaviour
28
Konsumentenverhalten
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Beziehungsmarketing
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Karlsson, Margareta
2
Armstrong, Anona
1
Astrini, Nidya Judhi
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Barabino, Bendetto
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Buk, Tuba Bozaykut
1
Deiana, Eusebio
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Edvardsson, Bo
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Guo, Lei
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1
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Silva, Luís Filipe Cardoso
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Tilocca, Proto
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Turan, Aygül
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International journal of quality and service sciences
Journal of health organization and management
28
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
27
The TQM journal : the international review of organizational improvement
25
Health care management review : HCM review
24
International journal of productivity and quality management : IJPQM
23
NBER Working Paper
21
Total quality management & business excellence
20
Working paper / National Bureau of Economic Research, Inc.
20
Journal of business research : JBR
19
NBER working paper series
19
Quality management journal : QMJ
19
The service industries journal
19
International journal of hospitality management
18
International journal of services and operations management
17
Journal of service management
17
Journal of health economics
16
Health marketing quarterly
12
Technological forecasting & social change : an international journal
12
The journal of services marketing
12
Health economics
11
International journal of quality & reliability management
11
Management science : journal of the Institute for Operations Research and the Management Sciences
11
CHE research paper
10
International journal of pharmaceutical and healthcare marketing : IJPHM
10
Manufacturing & service operations management : M & SOM
10
Discussion paper / Centre for Economic Policy Research
9
International journal of production research
9
Production and operations management : an international journal of the Production and Operations Management Society
9
Service business
9
European journal of operational research : EJOR
8
Services marketing quarterly
8
Socio-economic planning sciences : the international journal of public sector decision-making
8
The Milbank quarterly
8
World Bank E-Library Archive
8
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
7
International journal of services, economics and management
7
Journal of retailing and consumer services
7
OECD Health Statistics
7
Production and operations management : the flagship research journal of the Production and Operations Management Society
7
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1
Collaborating in a health-care process : partner, not customer
Karlsson, Margareta
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 110-120
Persistent link: https://www.econbiz.de/10012884466
Saved in:
2
Assessing service quality and the perceptual difference between employees and patients of public hospitals in a developing country
Fiakpa, Ernest Afene
;
Nguyen, Thu-Huong
;
Armstrong, Anona
- In:
International journal of quality and service sciences
14
(
2022
)
3
,
pp. 402-420
Persistent link: https://www.econbiz.de/10013361610
Saved in:
3
A method for diagnosing healthcare provision process based on failure cases
Kaneko, Massaki
- In:
International journal of quality and service sciences
8
(
2016
)
3
,
pp. 334-344
Persistent link: https://www.econbiz.de/10011623953
Saved in:
4
Analyzing perceived healthcare service quality on patient related outcomes
Turan, Aygül
;
Buk, Tuba Bozaykut
- In:
International journal of quality and service sciences
8
(
2016
)
4
,
pp. 478-497
Persistent link: https://www.econbiz.de/10011641323
Saved in:
5
Customer orientation in a Swedish country council
Karlsson, Margareta
;
Garvare, Rickard
;
Zingmark, Karin
; …
- In:
International journal of quality and service sciences
8
(
2016
)
1
,
pp. 2-16
Persistent link: https://www.econbiz.de/10011558908
Saved in:
6
ISO 9001 in health service sector : a review and future research proposal
Rakhmawati, Tri
;
Sik, Sumaedi
;
Astrini, Nidya Judhi
- In:
International journal of quality and service sciences
6
(
2014
)
1
,
pp. 17-29
Persistent link: https://www.econbiz.de/10010351500
Saved in:
7
Role of resource integration in adoption of medical tourism service
Rajagopal, Saisudha
;
Guo, Lei
;
Edvardsson, Bo
- In:
International journal of quality and service sciences
5
(
2013
)
3
,
pp. 332-336
Persistent link: https://www.econbiz.de/10010127400
Saved in:
8
POLQUAL : measuring service quality in police traffic services
Sarrico, Cláudia S.
;
Ferreira, Luís Miguel D. F.
; …
- In:
International journal of quality and service sciences
5
(
2013
)
3
,
pp. 275-289
Persistent link: https://www.econbiz.de/10010127407
Saved in:
9
Service quality and university students' satisfaction on the travel agencies : an empirical investigation from Northern Cyprus
Katırcıoğlu, Salih Turan
;
Mehtap-Smadi, Salime
; …
- In:
International journal of quality and service sciences
4
(
2012
)
3
,
pp. 299-311
Persistent link: https://www.econbiz.de/10009634527
Saved in:
10
Measuring service quality in urban bus transport : a modified SERVQUAL approach
Barabino, Bendetto
;
Deiana, Eusebio
;
Tilocca, Proto
- In:
International journal of quality and service sciences
4
(
2012
)
3
,
pp. 238-252
Persistent link: https://www.econbiz.de/10009655254
Saved in:
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