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~isPartOf:"International journal of quality and service sciences"
~subject:"Job satisfaction"
~subject:"Measurement"
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Search: subject_exact:"Dienstleistungsqualität"
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Job satisfaction
Measurement
Dienstleistungsqualität
111
Service quality
109
Kundenzufriedenheit
57
Customer satisfaction
56
Quality management
31
Qualitätsmanagement
31
Consumer behaviour
28
Konsumentenverhalten
28
Beziehungsmarketing
23
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Krankenhaus
12
Gesundheitsversorgung
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Dienstleistungssektor
9
Schweden
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8
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8
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Abdul Rahim Zumrah
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Abdulmajid Mohammed Aldaba
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Armstrong, Anona
1
Barabino, Bendetto
1
Deiana, Eusebio
1
Di Pietro, Laura
1
Ferreira, Luís Miguel D. F.
1
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1
Guglielmetti Mugion, Roberta
1
Hairuddin Mohd Ali
1
Kadir, Abdul Rahman
1
Kamariah, Najmi
1
Katırcıoğlu, Salih Turan
1
Kilinç, Ceyhun
1
Mehtap-Smadi, Salime
1
Musella, Flaminia
1
Nguyen, Thu-Huong
1
Pantouvakis, Angelos
1
Patsiouras, Christos
1
Raharjo, Hendry
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Ratnawati
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Slåtten, Terje
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International journal of quality and service sciences
International journal of hospitality management
39
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
30
Journal of retailing and consumer services
21
The service industries journal
17
Journal of business research : JBR
16
International journal of contemporary hospitality management
15
The journal of services marketing
15
International journal of productivity and quality management : IJPQM
12
Journal of service management
11
Total quality management & business excellence
11
Journal of air transport management
10
Tourism management : research, policies, practice
10
Quality management journal : QMJ
9
Services marketing quarterly
9
Health care management review : HCM review
8
International journal of services and operations management
8
Journal of hospitality marketing & management
8
The TQM journal : the international review of organizational improvement
7
International journal of business excellence
6
International journal of services and operations management : IJSOM
6
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
6
Service business
6
Economics of education review
5
International journal of services, economics and management
5
Journal of retailing
5
Journal of service theory and practice : JSTP
5
Journal of travel and tourism marketing
5
Managing service quality : MSQ ; an international journal
5
The Cornell hospitality quarterly
5
Tourism analysis : an interdisciplinary tourism & hospitality journal
5
Asia Pacific journal of marketing and logistics
4
Industrial marketing management : the international journal for industrial and high-tech firms
4
International journal of quality & reliability management
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Journal of marketing
4
Journal of marketing management : MM
4
Journal of service research : JSR
4
Marketing intelligence & planning
4
NBER Working Paper
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ECONIS (ZBW)
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date (oldest first)
1
Determinants of customer-perceived service quality in higher education : the roles of job satisfaction and organizational commitment
Hairuddin Mohd Ali
;
Abdulmajid Mohammed Aldaba
;
Abdul …
- In:
International journal of quality and service sciences
16
(
2024
)
1
,
pp. 1-18
Persistent link: https://www.econbiz.de/10014514103
Saved in:
2
Assessing service quality and the perceptual difference between employees and patients of public hospitals in a developing country
Fiakpa, Ernest Afene
;
Nguyen, Thu-Huong
;
Armstrong, Anona
- In:
International journal of quality and service sciences
14
(
2022
)
3
,
pp. 402-420
Persistent link: https://www.econbiz.de/10013361610
Saved in:
3
The effect of role stress, job satisfaction, self-efficacy and nurses’ adaptability on service quality in public hospitals of Wajo
Kadir, Abdul Rahman
;
Kamariah, Najmi
;
Saleh, Ariyanti
; …
- In:
International journal of quality and service sciences
9
(
2017
)
2
,
pp. 184-202
Persistent link: https://www.econbiz.de/10011762973
Saved in:
4
Reconciling internal and external satisfaction through probabilistic graphical models : an empirical study
Musella, Flaminia
;
Guglielmetti Mugion, Roberta
; …
- In:
International journal of quality and service sciences
9
(
2017
)
3/4
,
pp. 347-370
Persistent link: https://www.econbiz.de/10011772125
Saved in:
5
Exploring the role of leadership style on the service quality-customer satisfaction link : evidence from a B2B environment
Pantouvakis, Angelos
;
Patsiouras, Christos
- In:
International journal of quality and service sciences
8
(
2016
)
1
,
pp. 88-101
Persistent link: https://www.econbiz.de/10011558935
Saved in:
6
POLQUAL : measuring service quality in police traffic services
Sarrico, Cláudia S.
;
Ferreira, Luís Miguel D. F.
; …
- In:
International journal of quality and service sciences
5
(
2013
)
3
,
pp. 275-289
Persistent link: https://www.econbiz.de/10010127407
Saved in:
7
Service quality and university students' satisfaction on the travel agencies : an empirical investigation from Northern Cyprus
Katırcıoğlu, Salih Turan
;
Mehtap-Smadi, Salime
; …
- In:
International journal of quality and service sciences
4
(
2012
)
3
,
pp. 299-311
Persistent link: https://www.econbiz.de/10009634527
Saved in:
8
Measuring service quality in urban bus transport : a modified SERVQUAL approach
Barabino, Bendetto
;
Deiana, Eusebio
;
Tilocca, Proto
- In:
International journal of quality and service sciences
4
(
2012
)
3
,
pp. 238-252
Persistent link: https://www.econbiz.de/10009655254
Saved in:
9
Antecedents and effects of employees' feelings of joy on employees' innovative behaviour
Slåtten, Terje
- In:
International journal of quality and service sciences
3
(
2011
)
1
,
pp. 93-109
Persistent link: https://www.econbiz.de/10009012258
Saved in:
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