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~isPartOf:"International journal of research in marketing : IJRM ; official journal of the European Marketing Academy"
~subject:"Service quality"
~type_genre:"Aufsatz in Zeitschrift"
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Search: subject_exact:"Dienstleistungsbranche"
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Service quality
Dienstleistungssektor
8
Service industry
8
Dienstleistungsqualität
6
Beziehungsmarketing
3
Dienstleistung
3
Dienstleistungsmarketing
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Relationship marketing
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Services marketing
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Brand growth
2
Brand management
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Dynamic multivariate panel model
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Markenführung
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Service branding
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Service personalization
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Service qdrauality
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Absatz
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B-to-B-Marketing
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B2B services marketing
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Beschwerdemanagement
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Business-to-business marketing
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Cash refund
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Complaint management
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Consumer behaviour
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Demand-enhancing services
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Digitale Dienste
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Earnings volatility
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Game theory
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Aufsatz in Zeitschrift
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Dev, Chekitan S.
2
Huang, Ming-Hui
2
Chen, Rachel R.
1
Gerstner, Eitan
1
Halbheer, Daniel
1
Heijden, Gielis A. H. van der
1
Kolay, Sreya
1
Kolos, Krisztina
1
Nijssen, E. J.
1
Roma, Paolo
1
Schepers, Jeroen J. L.
1
Somosi, Agnes
1
Stiassny, Alfred
1
Warlop, Luk
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International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
The journal of services marketing
41
The service industries journal
32
Journal of business research : JBR
28
Journal of retailing and consumer services
26
Journal of service management
22
International journal of hospitality management
20
Journal of service research
19
Journal of service research : JSR
19
Services marketing quarterly
18
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
16
Service business
15
International journal of production economics
14
Industrial marketing management : the international journal for industrial and high-tech firms
13
International journal of services and operations management
12
International journal of quality & reliability management
11
International journal of contemporary hospitality management
10
Journal of service theory and practice : JSTP
10
European journal of operational research : EJOR
9
International journal of quality and service sciences
9
Journal of the Academy of Marketing Science
9
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
8
Benchmarking : an international journal ; BIJ
7
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
7
International journal of services and operations management : IJSOM
6
Psychology & marketing
6
International journal of business excellence
5
International journal of production research
5
International journal of services technology and management
5
Journal of air transport management
5
Journal of hospitality marketing & management
5
Managing service quality : MSQ ; an international journal
5
The TQM journal : the international review of organizational improvement
5
Total quality management & business excellence
5
European journal of marketing
4
European review of service economics and management
4
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
4
International journal of business excellence : IJBEX
4
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
4
International journal of productivity and quality management : IJPQM
4
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ECONIS (ZBW)
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1
Managing service shutdowns: Cash refunds or vouchers?
Chen, Rachel R.
;
Gerstner, Eitan
;
Halbheer, Daniel
; …
- In:
International journal of research in marketing : IJRM ; …
40
(
2023
)
2
,
pp. 294-315
Persistent link: https://www.econbiz.de/10014316585
Saved in:
2
Customer defection due to service elimination and post-elimination customer behavior : an empirical investigation in telecommunications
Somosi, Agnes
;
Stiassny, Alfred
;
Kolos, Krisztina
; …
- In:
International journal of research in marketing : IJRM ; …
38
(
2021
)
4
,
pp. 915-934
Persistent link: https://www.econbiz.de/10013191810
Saved in:
3
Growing the service brand
Huang, Ming-Hui
;
Dev, Chekitan S.
- In:
International journal of research in marketing : IJRM ; …
37
(
2020
)
2
,
pp. 281-300
Persistent link: https://www.econbiz.de/10012288666
Saved in:
4
Growing the service brand
Huang, Ming-Hui
;
Dev, Chekitan S.
- In:
International journal of research in marketing : IJRM ; …
37
(
2020
)
2
,
pp. 281-300
Persistent link: https://www.econbiz.de/10012288668
Saved in:
5
Innovation in the frontline : exploring the relationship between role conflict, ideas for improvement, and employee service performance
Schepers, Jeroen J. L.
;
Nijssen, E. J.
;
Heijden, Gielis …
- In:
International journal of research in marketing : IJRM ; …
33
(
2016
)
4
,
pp. 797-817
Persistent link: https://www.econbiz.de/10011634067
Saved in:
6
Manufacturer-provided services vs. retailer-provided services : effect on product quality, channel profits and consumer welfare
Kolay, Sreya
- In:
International journal of research in marketing : IJRM ; …
32
(
2015
)
2
,
pp. 124-154
Persistent link: https://www.econbiz.de/10011337512
Saved in:
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