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~isPartOf:"International journal of services, economics and management"
~subject:"Beziehungsmarketing"
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Beziehungsmarketing
Customer service
9
Kundenservice
9
Dienstleistungsqualität
7
Service quality
7
Customer satisfaction
6
Kundenzufriedenheit
6
Relationship marketing
4
Beschwerdemanagement
3
Complaint management
3
Consumer behaviour
3
Konsumentenverhalten
3
service failure
3
service quality
3
service recovery
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Dienstleistungssektor
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Fuzzy sets
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Fuzzy-Set-Theorie
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Service industry
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customer satisfaction
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AHP approach
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AHP-Verfahren
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Artificial intelligence
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Automotive industry
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Bestandsmanagement
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Dienstleistung
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Dienstleistungsmanagement
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Ersatzteil
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FANP
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Factor analysis
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Faktorenanalyse
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Gastgewerbe
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Hospitality industry
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Hotel industry
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Hotellerie
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Innovation management
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Innovationsmanagement
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Inventory management
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Kfz-Industrie
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Künstliche Intelligenz
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Anwar, Sohail
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Chong, Han-Xi
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Chuah, Stephanie Hui-wen
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Eugene Cheng-xi Aw
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Fazli, S. Mohamad
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Gruber, Thorsten
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Kania, Nathalie
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Mathew, P. V.
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International journal of services, economics and management
The journal of services marketing
39
Journal of retailing and consumer services
35
Journal of business research : JBR
32
International journal of hospitality management
30
The service industries journal
16
Journal of service research : JSR
15
Journal of service research
14
SpringerLink / Bücher
12
International journal of contemporary hospitality management
10
Journal of service theory and practice
10
Journal of service theory and practice : JSTP
10
Managing service quality : MSQ ; an international journal
9
Services marketing quarterly
9
International journal of business and economics
8
Journal of marketing
8
Journal of the Academy of Marketing Science
8
Service business
8
International journal of services and operations management
7
Journal of retailing
7
Gabler Edition Wissenschaft
6
Journal of hospitality marketing & management
6
Journal of service management
6
Psychology & marketing
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
European journal of marketing
5
European journal of marketing : EJM
5
International journal of consumer studies
5
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
5
International journal of quality and service sciences
5
International journal of services and standards
5
Journal of travel and tourism marketing
5
Manufacturing & service operations management : M & SOM
5
Marketing : ZFP ; journal of research and management
5
The TQM journal : the international review of organizational improvement
5
Business horizons
4
Business process management journal
4
Europäische Hochschulschriften / 5
4
Harvard-Business-Manager : das Wissen der Besten
4
Industrial marketing management : the international journal for industrial and high-tech firms
4
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ECONIS (ZBW)
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Understanding the conceptualisation and strategies of service recovery processes in service organisations
Anwar, Sohail
- In:
International journal of services, economics and management
14
(
2023
)
2
,
pp. 175-197
Persistent link: https://www.econbiz.de/10014311637
Saved in:
2
'We' want apology! Tailoring service recovery and self-construal to earn customer forgiveness
Eugene Cheng-xi Aw
;
Chuah, Stephanie Hui-wen
;
Fazli, S. …
- In:
International journal of services, economics and management
13
(
2022
)
3
,
pp. 225-242
Persistent link: https://www.econbiz.de/10013552572
Saved in:
3
Special issue: Service imperatives in the new economy : enhancing customer experience
Mathew, P. V.
(
contributor
)
-
2014
Persistent link: https://www.econbiz.de/10010432133
Saved in:
4
Understanding satisfying service encounters in retail banking : a dyadic perspective
Kania, Nathalie
;
Gruber, Thorsten
- In:
International journal of services, economics and management
5
(
2013
)
3
,
pp. 222-255
Persistent link: https://www.econbiz.de/10010255101
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