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~isPartOf:"International journal of services and operations management"
~isPartOf:"Managing service quality : MSQ ; an international journal"
~person:"Van Vaerenbergh, Yves"
~subject:"Customer satisfaction"
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Customer satisfaction
Beschwerdemanagement
2
Beziehungsmarketing
2
Complaint management
2
Customer service
2
Dienstleistungsqualität
2
Kundenservice
2
Kundenzufriedenheit
2
Relationship marketing
2
Service quality
2
Service recovery
2
Consumer behaviour
1
Cultural identity
1
Cultural orientation
1
Garantie
1
Gastgewerbe
1
Hospitality industry
1
Invoke intentions
1
Konsumentenverhalten
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Kulturelle Identität
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Observational learning
1
Other customers
1
Service failure
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Service guarantees
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Warranty
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Van Vaerenbergh, Yves
Akroush, Mamoun N.
2
Ali, Sadia Samar
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Beise-Zee, Rian
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Dubey, Rameshwar
2
Finsterwalder, Jörg
2
Larivière, Bart
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Satapathy, Suchismita
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Slåtten, Terje
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Subashini, R.
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Vasumathi, A.
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Wu, Li-wei
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Abu Bakar Sade
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International journal of services and operations management
Managing service quality : MSQ ; an international journal
Journal of business research : JBR
3
Journal of service research : JSR
2
International journal of electronic commerce : IJEC
1
Journal of retailing
1
Journal of service theory and practice
1
Marketing letters : a journal of research in marketing
1
Service business
1
Technology mediated service encounters
1
Working paper series / Universiteit Gent, Faculteit Economie en Bedrijfskunde
1
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ECONIS (ZBW)
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Customer intentions to ivoke service guarantees : do excellence in service recovery, type of guarantee and cultural orientation matter?
Van Vaerenbergh, Yves
;
De Keyser, Arne
;
Larivière, Bart
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
1
,
pp. 45-62
Persistent link: https://www.econbiz.de/10010252064
Saved in:
2
Service recovery's impact on customers next-in-line
Van Vaerenbergh, Yves
;
Vermeir, Iris
;
Larivière, Bart
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
6
,
pp. 495-512
Persistent link: https://www.econbiz.de/10010202243
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