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~isPartOf:"International journal of services and operations management"
~isPartOf:"Nankai business review international"
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Partial least squares
4
Partielle kleinste Quadrate
4
Structural equation model
4
Strukturgleichungsmodell
4
Customer satisfaction
3
Consumer behaviour
2
Dienstleistungsqualität
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3G mobile phone
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Call centre
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Germany
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Lieferantenmanagement
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Online-Handel
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PLS
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PLS-SEM
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Perceived usefulness
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Performance measurement
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Performance-Messung
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SCT
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1
Dash, Manoj Kumar
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Gerpott, Torsten J.
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International journal of services and operations management
Nankai business review international
Handbook of partial least squares : concepts, methods and applications
3
Journal of business-to-business marketing
3
Journal of marketing theory and practice
2
Journal of strategic marketing
2
Advances in international marketing
1
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Corporate reputation review
1
Diskussionspapiere / Department für Agrarökonomie und Rurale Entwicklung / Department für Agrarökonomie und Rurale Entwicklung : Diskussionsbeitrag
1
Economies et sociétés ; 49,3
1
Electronic commerce research and applications
1
Electronic markets : the international journal on networked business
1
European business review
1
European management journal
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Ganzheitliche Unternehmensführung in dynamischen Märkten : Festschrift für Univ.-Prof. Dr. Armin Töpfer
1
Global business & economics review
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Global business review
1
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
International journal of business competition and growth : IJBCG
1
International journal of education economics and development
1
International journal of internet marketing and advertising : IJIMA
1
International journal of pharmaceutical and healthcare marketing
1
International journal of quality and innovation : IJQI
1
International journal of quality and service sciences
1
Journal of consumer behaviour
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
Journal of retailing and consumer services
1
Journal of service research : JSR
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Management research review
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Marketing : ZFP ; journal of research and management
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Measurement and research methods in international marketing
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Quality management journal : QMJ
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Sport management review
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Telecommunications policy : the international journal of digital economy, data sciences and new media
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The journal of hospitality financial management : journal of the Association of Hospitality Financial Management Educators
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3G post adoption users experience with telecommunications services : a partial least squares (PLS) path modelling approach
Sajad Rezaei
;
Amin, Muslim
;
Moghaddam, Minoo
;
Mohamed, …
- In:
Nankai business review international
7
(
2016
)
3
,
pp. 389-422
Persistent link: https://www.econbiz.de/10011688336
Saved in:
2
E-service quality dimensions' effect on customers' willingness to buy : structural equation modelling approach
Kumar, Anil
;
Dash, Manoj Kumar
- In:
International journal of services and operations management
22
(
2015
)
3
,
pp. 287-303
Persistent link: https://www.econbiz.de/10011522590
Saved in:
3
Customer satisfaction with call centre care : an explanatory empirical study of service encounters in Germany
Gerpott, Torsten J.
- In:
International journal of services and operations management
13
(
2012
)
4
,
pp. 525-553
Persistent link: https://www.econbiz.de/10009670773
Saved in:
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