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~isPartOf:"International journal of services and operations management"
~subject:"Benchmarking"
~subject:"Simulation"
~type_genre:"Article in journal"
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Search: subject_exact:"KPI (Key performance indicator)"
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Benchmarking
Simulation
Performance measurement
48
Performance-Messung
48
Dienstleistungsqualität
11
Lieferkette
11
Service quality
11
Supply chain
11
Quality management
9
Qualitätsmanagement
9
Data envelopment analysis
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Data-Envelopment-Analyse
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Balanced scorecard
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performance measurement
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balanced scorecard
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service quality
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structural equation modelling
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Article in journal
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Arabzad, S. Mohammad
1
Baker, Timothy
1
Collier, David A.
1
Garg, Suresh
1
Jayaraman, Vaidy
1
Ma, Hongze
1
Min, Ho-key
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Mäntyniemi, Tuija
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Sajadi, Seyed Mojtaba
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Sepehri, Zahra
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Sharma, Rishu
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International journal of services and operations management
Benchmarking : an international journal ; BIJ
61
International journal of production research
20
International journal of production economics
9
Omega : the international journal of management science
8
Benchmarking : an international journal
7
European journal of operational research : EJOR
7
International journal of process management and benchmarking : IJPMB
7
International journal of business performance and supply chain modelling : IJBPSCM
6
Journal of air transport management
5
Journal of the Operational Research Society
5
The international journal of productivity and performance management : IJPPM
5
European journal of industrial engineering : EJIE
4
International journal of agile systems and management : IJASM
4
International journal of business excellence
4
International journal of logistics : research and applications
4
International journal of productivity and quality management : IJPQM
4
International journal of project management : the journal of The International Project Management Association
4
The journal of asset management
4
Advances in management accounting : a research annual
3
Applied economics
3
Business process management journal
3
International transactions in operational research : a journal of the International Federation of Operational Research Societies
3
Journal of revenue and pricing management
3
Management science : journal of the Institute for Operations Research and the Management Sciences
3
Public performance & management review
3
The TQM journal : the international review of organizational improvement
3
The international journal of productivity and performance management
3
Tourism management : research, policies, practice
3
Accounting and finance : journal of the Accounting Association of Australia and New Zealand
2
Advances in competitiveness research : ACR
2
Computational economics
2
Energy reports
2
Health care management review : HCM review
2
Health care management science
2
International journal of applied management science
2
International journal of business and economics research : IJBER
2
International journal of business performance management
2
International journal of logistics systems and management : IJLSM
2
International journal of procurement management
2
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Measuring the service quality of luxury hotel chains in the USA
Min, Ho-key
- In:
International journal of services and operations management
30
(
2018
)
4
,
pp. 465-479
Persistent link: https://www.econbiz.de/10011927282
Saved in:
2
Sales force behaviour and best practice pricing drive a product's return on investment
Baker, Timothy
;
Collier, David A.
;
Jayaraman, Vaidy
- In:
International journal of services and operations management
28
(
2017
)
3
,
pp. 335-358
Persistent link: https://www.econbiz.de/10011862544
Saved in:
3
Analysing the performance of emergency department by simulation : the case of Sirjan hospital
Sepehri, Zahra
;
Arabzad, S. Mohammad
;
Sajadi, Seyed Mojtaba
- In:
International journal of services and operations management
20
(
2015
)
3
,
pp. 289-301
Persistent link: https://www.econbiz.de/10011403157
Saved in:
4
Performance optimisation of automobile service centre using Taguchi approach
Sharma, Rishu
;
Garg, Suresh
- In:
International journal of services and operations management
12
(
2012
)
2
,
pp. 221-243
Persistent link: https://www.econbiz.de/10009570268
Saved in:
5
Evaluating information management in an insurance company by simulation : a case study
Ma, Hongze
;
Mäntyniemi, Tuija
- In:
International journal of services and operations management
4
(
2008
)
1
,
pp. 56-71
Persistent link: https://www.econbiz.de/10003629657
Saved in:
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