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~isPartOf:"International journal of services and operations management"
~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
India
4
Indien
4
Personal banking
4
Privatkundengeschäft
4
Service quality
4
Consumer behaviour
3
Customer satisfaction
3
Konsumentenverhalten
3
Kundenzufriedenheit
3
Bank
2
Beziehungsmarketing
2
Relationship marketing
2
SERVQUAL
2
service quality
2
Bankgeschäft
1
Banking services
1
EXQ
1
Electronic Banking
1
Electronic banking
1
Factor analysis
1
Faktorenanalyse
1
Indian banks
1
Indian retail banking sector
1
Measurement
1
Messung
1
Private Banking
1
Private banking
1
Product quality
1
Produktqualität
1
Public bank
1
Quality management
1
Qualitätsmanagement
1
SERQUAL
1
Viral marketing
1
Virales Marketing
1
customer expectations
1
customer experience quality
1
customer loyalty
1
customer loyalty and banking sector
1
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English
4
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Arora, Hitesh
1
Arora, Padmasai
1
Chaudhuri, Ranjan
1
Dhume, Sudheer M.
1
Gupta, Atul
1
Kamble, Sachin S.
1
Raut, Rakesh D.
1
Subashini, R.
1
Vasumathi, A.
1
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International journal of services and operations management
The international journal of bank marketing : IJBM
16
Journal of financial services marketing : JFSM
6
Journal of retailing and consumer services
6
International journal of financial services management : IJFSM
5
The service industries journal
4
Gabler Edition Wissenschaft
3
Global business review
3
International journal of bank marketing
3
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
3
Thunderbird international business review
3
African journal of economic and management studies : AJEMS
2
Cogent business & management
2
Economic research
2
Erfolgsfaktor Kundenorientierung : aktuelle Ansätze in der Vermögensberatung aus Sicht unterschiedlicher Marktteilnehmer
2
EuroMed journal of business
2
Financial markets and portfolio management
2
International journal of business excellence : IJBEX
2
International journal of economic perspectives : IJEP
2
International journal of electronic customer relationship management : IJECRM
2
International journal of emerging markets
2
International journal of services, economics and management
2
Journal of Asia Pacific business
2
Journal of business research : JBR
2
Journal of contemporary management : JMC
2
Kundenzufriedenheit und Kundenbindung : Strategien und Instrumente von Finanzdienstleistern
2
Profession : Wissenschaftsedition im Rainer Hampp Verlag
2
Quality management journal : QMJ
2
The IUP journal of marketing management : IJMM
2
ASEAN marketing journal : Association of Southeast Asian Nations marketing journal
1
Academic journal of economic studies
1
Analele Universităţii Dunărea de Jos Galaţi / 1
1
Antecedents and outcomes of employee-based brand equity
1
Asia Pacific business review
1
Asia Pacific journal of marketing and logistics
1
Asian Administration & Management Review
1
Australasian marketing journal
1
Bank- und Finanzwirtschaftliche Forschung: Diskussionsbeiträge des Lehrstuhls für Betriebswirtschaftslehre, insbesondere Finanzwirtschaft, Universität Bamberg
1
Banking & finance aktuell
1
Banking and information technology : BIT ; a strategic report for top management
1
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ECONIS (ZBW)
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1
Redefining service quality scale with customer experience quality scale : a critical review
Gupta, Atul
- In:
International journal of services and operations management
25
(
2016
)
1
,
pp. 48-64
Persistent link: https://www.econbiz.de/10011593379
Saved in:
2
Service quality dimensions : an empirical investigation of commercial banks in India using SERVQUAL
Arora, Hitesh
;
Arora, Padmasai
- In:
International journal of services and operations management
21
(
2015
)
1
,
pp. 50-72
Persistent link: https://www.econbiz.de/10011403656
Saved in:
3
The influence of SERVQUAL dimensions on customer loyalty in banking sector, India : an empirical study
Vasumathi, A.
;
Subashini, R.
- In:
International journal of services and operations management
21
(
2015
)
3
,
pp. 370-388
Persistent link: https://www.econbiz.de/10011403701
Saved in:
4
Measurement of service quality in banks : a comparative study between public and private banks in India
Kamble, Sachin S.
;
Dhume, Sudheer M.
;
Raut, Rakesh D.
; …
- In:
International journal of services and operations management
10
(
2011
)
3
,
pp. 274-293
Persistent link: https://www.econbiz.de/10009376036
Saved in:
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