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~isPartOf:"International journal of services and operations management"
~subject:"Konsumentenverhalten"
~subject:"Standardization"
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Konsumentenverhalten
Standardization
Quality management
88
Qualitätsmanagement
88
Dienstleistungsqualität
30
Service quality
30
India
20
Indien
20
Customer satisfaction
16
Kundenzufriedenheit
16
service quality
16
Industrie
11
Lean Production
11
Lean production
11
Manufacturing industries
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TQM
10
Performance measurement
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Performance-Messung
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Lieferkette
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Six Sigma
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total quality management
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AHP approach
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AHP-Verfahren
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Fuzzy sets
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Hospital
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Lean Management
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Lean management
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Prozessmanagement
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Service industry
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Consumer behaviour
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SERVQUAL
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Beziehungsmarketing
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International journal of services and operations management
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
61
The TQM journal : the international review of organizational improvement
53
International journal of quality & reliability management
51
International journal of productivity and quality management : IJPQM
44
Total quality management & business excellence
42
Quality management journal : QMJ
17
Amfiteatru economic : an economic and business research periodical
16
International journal of production economics
16
Journal of industrial engineering and management : JIEM
12
International journal of production research
11
International journal of quality and service sciences
11
International journal of services and standards
11
Quality management in food chains : [EAAE Seminar on Quality Management and Quality Assurance in Food Chains held at the Georg-August-University of Goettingen in 2005]
10
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
9
Journal of retailing and consumer services
8
Corporate social responsibility and environmental management
7
International journal of contemporary hospitality management
7
International journal of hospitality management
7
Journal of payments strategy & systems
7
Business strategy and the environment
6
European research studies
6
International journal of business excellence
6
Revue d'économie industrielle
6
Benchmarking : an international journal
5
Benchmarking : an international journal ; BIJ
5
Business process management journal
5
Cogent business & management
5
European journal of operational research : EJOR
5
Europäische Hochschulschriften / 5
5
Gabler Edition Wissenschaft
5
ISO 9001, ISO 14001, and new management standards
5
Journal of business ethics : JOBE
5
Journal of operations management
5
Managing service quality : MSQ ; an international journal
5
Normalisation et organisation de l'industrie
5
The journal of services marketing
5
Beiträge zur Hochschulpolitik
4
DIN-Taschenbuch
4
IEEE transactions on engineering management : EM
4
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ECONIS (ZBW)
11
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1
Causes of reluctance of Indian manufacturing SMEs in adopting total quality management
Majumdar, Jyoti Prakas
;
Kundum, Goutam Kumar
;
Manohar, …
- In:
International journal of services and operations management
32
(
2019
)
3
,
pp. 362-386
Persistent link: https://www.econbiz.de/10012009027
Saved in:
2
Total quality management and quality certification : effects in organisational performance
Antunes, Marina Godinho
;
Quirós, Joaquín Texeira
; …
- In:
International journal of services and operations management
29
(
2018
)
4
,
pp. 439-461
Persistent link: https://www.econbiz.de/10011878292
Saved in:
3
Importance of SERVQUAL dimensions in leveraging service quality in insurance industry from the perspective of different cultural and socioeconomic environment : a SEM approach
Kumar, R. Meikanda Ganesh
;
Jothimurugan, T.
;
Anbuoli, P.
- In:
International journal of services and operations management
30
(
2018
)
1
,
pp. 98-119
Persistent link: https://www.econbiz.de/10011878423
Saved in:
4
Redefining service quality scale with customer experience quality scale : a critical review
Gupta, Atul
- In:
International journal of services and operations management
25
(
2016
)
1
,
pp. 48-64
Persistent link: https://www.econbiz.de/10011593379
Saved in:
5
Integrated management system : towards a new approach and a new model
El Yacoubi El Idrissi, Houda
;
Bouami, Driss
;
Charkaoui, …
- In:
International journal of services and operations management
19
(
2014
)
3
,
pp. 338-359
Persistent link: https://www.econbiz.de/10011281695
Saved in:
6
A proposed audit pattern for the shop-floor processes in TQM, Lean Six Sigma and ISO 9001 environments
Chiarini, Andrea
;
Vagnoni, Emidia
- In:
International journal of services and operations management
18
(
2014
)
2
,
pp. 159-178
Persistent link: https://www.econbiz.de/10010393863
Saved in:
7
Customer input failures in service processes
Seppänen, Kaisa
;
Huiskonen, Janne
;
Karppinen, Henri
- In:
International journal of services and operations management
17
(
2014
)
4
,
pp. 439-452
Persistent link: https://www.econbiz.de/10010410864
Saved in:
8
ANN, QFD and ISM approach for framing electricity utility service in India for consumer satisfaction
Satapathy, Suchismita
- In:
International journal of services and operations management
18
(
2014
)
4
,
pp. 404-428
Persistent link: https://www.econbiz.de/10010474466
Saved in:
9
Multi-criteria decision-making for automobile purchase using an integrated analytical quality fuzzy (AQF) technique
Raut, Rakesh D.
;
Bhasin, Harsh V.
;
Kamble, Sachin S.
- In:
International journal of services and operations management
10
(
2011
)
2
,
pp. 136-167
Persistent link: https://www.econbiz.de/10009313094
Saved in:
10
Service quality programme developments and lean management aspects : a multi-case study
Smith, Alan D.
- In:
International journal of services and operations management
7
(
2010
)
1
,
pp. 1-23
Persistent link: https://www.econbiz.de/10008647387
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