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~isPartOf:"International journal of services and operations management"
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Partial least squares
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Partielle kleinste Quadrate
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International journal of services and operations management
Handbook of partial least squares : concepts, methods and applications
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Ganzheitliche Unternehmensführung in dynamischen Märkten : Festschrift für Univ.-Prof. Dr. Armin Töpfer
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E-service quality dimensions' effect on customers' willingness to buy : structural equation modelling approach
Kumar, Anil
;
Dash, Manoj Kumar
- In:
International journal of services and operations management
22
(
2015
)
3
,
pp. 287-303
Persistent link: https://www.econbiz.de/10011522590
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2
Customer satisfaction with call centre care : an explanatory empirical study of service encounters in Germany
Gerpott, Torsten J.
- In:
International journal of services and operations management
13
(
2012
)
4
,
pp. 525-553
Persistent link: https://www.econbiz.de/10009670773
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