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~isPartOf:"International journal of services and operations management"
~subject:"Service quality"
~type_genre:"Article in journal"
~type_genre:"Aufsatz im Buch"
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International journal of services and operations management
International journal of business information systems : IJBIS
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Economics of grids, clouds, systems, and services : 7th international workshop, GECON 2010, Ischia, Italy, August 31, 2010 ; proceedings
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Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
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Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
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Kundenzufriedenheit im IT-Outsourcing : das Optimum realisieren
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Managed Services : IT-Sourcing der nächsten Generation
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The Oxford handbook of inter-organizational relations
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Action-based quality management : strategy and tools for continuous improvement
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Enterprise interoperability : 4th International IFIP Working Conference, IWEI 2012, Harbin, China, September 6 - 7, 2012 ; Proceedings
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Information systems outsourcing : enduring themes, global challenges, and process opportunities
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Contact centre service excellence : a proposed conceptual framework
Surya Dharamdass
;
Fernando, Yudi
- In:
International journal of services and operations management
29
(
2018
)
1
,
pp. 18-41
Persistent link: https://www.econbiz.de/10011849891
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