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~isPartOf:"International journal of services technology and management"
~isPartOf:"Journal of electronic commerce research : JECR"
~subject:"E-commerce"
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Search: subject:"Verbraucherzufriedenheit"
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E-commerce
Customer satisfaction
48
Kundenzufriedenheit
48
Consumer behaviour
21
Konsumentenverhalten
21
Beziehungsmarketing
18
Relationship marketing
18
Dienstleistungsqualität
16
Service quality
16
Online retailing
15
Online-Handel
15
Electronic Commerce
8
Confidence
6
Vertrauen
6
service quality
6
Quality management
5
Qualitätsmanagement
5
Satisfaction
5
Social Web
5
Social web
5
Taiwan
5
Viral marketing
5
Virales Marketing
5
customer satisfaction
5
Website
4
Brand management
3
China
3
Customer service
3
Holiday behaviour
3
Internet marketing
3
Kundenservice
3
Markenführung
3
Online shopping
3
Online-Marketing
3
Perceived value
3
Social network
3
Soziales Netzwerk
3
Tourism industry
3
Tourismuswirtschaft
3
USA
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Article
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8
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8
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English
8
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Au, Norman
1
Chen, Charlie C.
1
Choi, Dorothy K. Y.
1
Curth, Marcelo
1
Eid, Mustafa I.
1
Garcia, Alexandre dos Santos
1
Huang, Ning-hung
1
Hung, Shin-yuan
1
Jiang, Wei
1
Lee, Shih-Yang
1
Li, Eldon Yu-zen
1
Li, Hongxiu
1
Lin, Arthur J.
1
Liu, Yong
1
Matos, Celso Augusto de
1
Padhy, Ramakrushna
1
Patnaik, Srikanta
1
Patra, Prasant Kumar
1
Peng, Hong
1
Ray, Arun Kumar
1
Su, Ruihuan
1
Suomi, Reima
1
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International journal of services technology and management
Journal of electronic commerce research : JECR
Journal of retailing and consumer services
46
International journal of electronic marketing and retailing : IJEMR
17
Journal of internet commerce
17
International journal of electronic customer relationship management : IJECRM
16
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
14
International journal of business information systems : IJBIS
13
Asia Pacific journal of marketing and logistics
10
International journal of e-business research : an official publication of the Information Resources Management Association
10
Cogent business & management
8
Information systems and e-business management : ISeB
8
International journal of hospitality management
8
International journal of retail and distribution management
8
Journal of business research : JBR
8
Service business
8
The service industries journal
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
Electronic commerce research and applications
7
Journal of travel and tourism marketing
7
Electronic markets : the international journal on networked business
6
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
6
International journal of quality & reliability management
6
International journal of quality and service sciences
6
International journal of electronic business
5
International journal of production economics
5
International journal of public sector performance management : IJPSPM
5
Journal of Contemporary Issues in Business and Government
5
Journal of customer behaviour
5
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
5
The TQM journal : the international review of organizational improvement
5
Administrative Sciences : open access journal
4
African journal of science, technology, innovation and development : AJSTID
4
Electronic commerce research
4
Global business and finance review
4
Industrial marketing management : the international journal for industrial and high-tech firms
4
International journal of internet marketing and advertising : IJIMA
4
International journal of services and operations management : IJSOM
4
International journal of services technology and management : IJSTM
4
Journal of Asian finance, economics and business : JAFEB
4
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ECONIS (ZBW)
8
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1
Customer loyalty in the online context : understanding trust in different parties
Matos, Celso Augusto de
;
Curth, Marcelo
;
Garcia, …
- In:
Journal of electronic commerce research : JECR
21
(
2020
)
4
,
pp. 237-251
Persistent link: https://www.econbiz.de/10012404563
Saved in:
2
Dysfunctional customer behavior in cross-border e-commerce : a justice-affect-behavior model
Lin, Arthur J.
;
Li, Eldon Yu-zen
;
Lee, Shih-Yang
- In:
Journal of electronic commerce research : JECR
19
(
2018
)
1
,
pp. 36-54
Persistent link: https://www.econbiz.de/10011865634
Saved in:
3
The effect of service guarantee strength on service quality of online merchants
Peng, Hong
;
Jiang, Wei
;
Su, Ruihuan
- In:
International journal of services technology and management
22
(
2016
)
1/2
,
pp. 4-17
Persistent link: https://www.econbiz.de/10011645256
Saved in:
4
Electronic governance service quality : a study in the state of Odisha
Patra, Prasant Kumar
;
Ray, Arun Kumar
;
Padhy, Ramakrushna
; …
- In:
International journal of services technology and management
21
(
2015
)
4/5/6
,
pp. 238-251
Persistent link: https://www.econbiz.de/10011547675
Saved in:
5
An integrative approach to understanding customer satisfaction with e-service of online stores
Hung, Shin-yuan
;
Chen, Charlie C.
;
Huang, Ning-hung
- In:
Journal of electronic commerce research : JECR
15
(
2014
)
1
,
pp. 40-57
Persistent link: https://www.econbiz.de/10010348262
Saved in:
6
Exploring the factors motivating e-service users' WOM behaviour
Li, Hongxiu
;
Liu, Yong
;
Suomi, Reima
- In:
International journal of services technology and management
19
(
2013
)
4/5/6
,
pp. 187-200
Persistent link: https://www.econbiz.de/10009791697
Saved in:
7
A model of online trust for travel products
Choi, Dorothy K. Y.
;
Au, Norman
- In:
International journal of services technology and management
15
(
2011
)
1/2
,
pp. 132-146
Persistent link: https://www.econbiz.de/10008986869
Saved in:
8
Determinants of e-commerce customer satisfaction, trust, and loyalty in Saudi Arabia
Eid, Mustafa I.
- In:
Journal of electronic commerce research : JECR
12
(
2011
)
1
,
pp. 78-93
Persistent link: https://www.econbiz.de/10009295566
Saved in:
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