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~isPartOf:"International journal of services technology and management"
~subject:"Public services"
~subject:"Unternehmensdienstleistung"
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Public services
Unternehmensdienstleistung
Dienstleistungssektor
41
Service industry
41
Dienstleistungsqualität
32
Service quality
32
Innovation
28
Digitale Dienste
24
Web-based service
24
Business services
21
Dienstleistung
20
Services
20
Innovation management
17
Innovationsmanagement
17
Logistics
16
Logistik
16
Customer satisfaction
14
Kundenzufriedenheit
14
Lieferkette
13
Supply chain
13
Beziehungsmarketing
11
Relationship marketing
11
Enterprise architecture
9
Knowledge-intensive industry
9
Unternehmensarchitektur
9
Wissensintensives Unternehmen
9
Dienstleistungsinnovation
8
Dienstleistungsmanagement
8
E-commerce
8
Electronic Commerce
8
Logistics provider
8
Logistikdienstleister
8
Quality management
8
Qualitätsmanagement
8
Service innovation
8
Service management
8
service innovation
8
Taiwan
7
service quality
7
China
6
Consumer behaviour
6
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Article
24
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2
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Article in journal
26
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26
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2
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2
Case study
1
Fallstudie
1
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English
26
Author
All
Kim, Sun K.
2
Miles, Ian D.
2
Beiter, Kurt A.
1
Berg, Daniel
1
Birkhofer, Herbert
1
Bolisani, Ettore
1
Brehmer, Per-Olof
1
Carlucci, Daniela
1
Cheng, Li-hung
1
Chou, Ying-chyi
1
Coccia, Mario
1
Davidsson, Nina
1
Doloreux, David
1
Dörsam, Edgar
1
Edvardsson, Bo
1
Gebauer, Heiko
1
Goldhar, Joel
1
Gustafsson, Anders
1
Hirmukhe, Jyotsna
1
Hoekman, Bernard M.
1
Huang, Qiu Bo
1
Hyypiä, Marja
1
Ishii, Kosuke
1
Johnson, Michael
1
Jääskeläinen, Aki
1
Kannan, Govindan
1
Kautonen, Mika
1
Kindström, Daniel
1
King, Alberto D.
1
Kowalkowski, Christian
1
Kyoya, Yuji
1
Li, Eldon Yu-zen
1
Li, Jing Hua
1
Lin, Ta-yi
1
Macaulay, Linda
1
Mattoo, Aaditya
1
Meirelles, Dimária Silva e
1
Munson, J. Michael
1
Niehaves, Björn
1
Padhy, Ramakrushna
1
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Published in...
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International journal of services technology and management
Public management review
160
International public management journal
74
Industrial marketing management : the international journal for industrial and high-tech firms
57
Public performance & management review
53
World Bank E-Library Archive
50
SpringerLink / Bücher
48
Policy research working paper : WPS
45
Public personnel management
44
International journal of public sector management : IJPSM
40
The service industries journal
39
Discussion paper
32
CESifo working papers
30
Corporate Shared Services : Bereitstellung von Dienstleistungen im Konzern
30
Discussion paper series / IZA
29
NBER working paper series
29
Journal of business research : JBR
28
The journal of business & industrial marketing
28
Regional studies
27
Working paper / National Bureau of Economic Research, Inc.
27
NBER Working Paper
25
World development : the multi-disciplinary international journal devoted to the study and promotion of world development
25
Discussion paper / Centre for Economic Policy Research
24
Policy, finance & management for public-private partnership
23
Annals of public and cooperative economics
21
Journal of service management
21
Regional studies : official journal of the Regional Studies Association
21
Working paper
21
ZEW discussion papers
21
Administrative Sciences : open access journal
20
Service business
20
Services in global value chains : manufacturing-related services
20
IZA Discussion Paper
19
Structural change and economic dynamics : SC+ED
19
International journal of production economics
18
Journal of public economics
17
World Bank Policy Research Working Paper
17
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
16
Research policy : policy, management and economic studies of science, technology and innovation
16
Springer eBook Collection
16
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ECONIS (ZBW)
26
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1
Specialisation is king : crativity support systems for
service
concept development
Voigt, Matthias
;
Plattfaut, Ralf
;
Niehaves, Björn
- In:
International journal of services technology and management
20
(
2014
)
4/5/6
,
pp. 315-334
Persistent link: https://www.econbiz.de/10011346954
Saved in:
2
Service
innovation activities in e-government initiatives : the Taiwan experience
Cheng, Li-hung
;
Wen, Chao-Tung
;
Li, Eldon Yu-zen
;
Lin, Ta-yi
- In:
International journal of services technology and management
17
(
2012
)
1
,
pp. 54-71
Persistent link: https://www.econbiz.de/10009657656
Saved in:
3
Introduction to knowledge intensive
service
systems
Zhao, Liping
;
Macaulay, Linda
;
Miles, Ian D.
- In:
International journal of services technology and management
16
(
2011
)
2
,
pp. 123-125
Persistent link: https://www.econbiz.de/10009373623
Saved in:
4
Electronic governance
service
quality : a study in the state of Odisha
Patra, Prasant Kumar
;
Ray, Arun Kumar
;
Padhy, Ramakrushna
; …
- In:
International journal of services technology and management
21
(
2015
)
4/5/6
,
pp. 238-251
Persistent link: https://www.econbiz.de/10011547675
Saved in:
5
Evaluation of design for
service
innovation curriculum : validation framework and preliminary results
Kim, Sun K.
- In:
International journal of services technology and management
16
(
2011
)
3/4
,
pp. 280-297
Persistent link: https://www.econbiz.de/10009487568
Saved in:
6
Services trade and growth
Hoekman, Bernard M.
;
Mattoo, Aaditya
- In:
International journal of services technology and management
17
(
2012
)
2/4
,
pp. 232-250
Persistent link: https://www.econbiz.de/10009615841
Saved in:
7
Measuring the customer's perception of
service
quality using SERVQUAL in public services
Hirmukhe, Jyotsna
- In:
International journal of services technology and management
19
(
2013
)
4/5/6
,
pp. 267-277
Persistent link: https://www.econbiz.de/10009791682
Saved in:
8
Value-chain-oriented
service
development by means of a "two-channel
service
model"
Panshef, Veselin Vasilef
;
Dörsam, Edgar
;
Sakao, Tomohiko
; …
- In:
International journal of services technology and management
11
(
2009
)
1
,
pp. 4-23
Persistent link: https://www.econbiz.de/10003848959
Saved in:
9
Managing industrial
service
offerings : requirements on content and processes
Kowalkowski, Christian
;
Brehmer, Per-Olof
;
Kindström, …
- In:
International journal of services technology and management
11
(
2009
)
1
,
pp. 42-63
Persistent link: https://www.econbiz.de/10003848964
Saved in:
10
Tapping the innovation potential knowledge intensive services in emerging economies
Stare, Metka
;
Meirelles, Dimária Silva e
;
Santos, Ana …
- In:
International journal of services technology and management
18
(
2012
)
3/4
,
pp. 204-223
Persistent link: https://www.econbiz.de/10009744377
Saved in:
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