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~isPartOf:"International journal of technology management : IJTM"
~isPartOf:"Journal of retailing and consumer services"
~person:"Bilgihan, Anil"
~subject:"Mobile communications"
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Mobile communications
Beziehungsmarketing
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Customer satisfaction
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Distributive justice
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Gerechtigkeit
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Interactional justice
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Justice
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Kundenzufriedenheit
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Mobile phone
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Mobilkommunikation
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Mobiltelefon
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Procedural justice
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Relationship marketing
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Retention
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SEM
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Bilgihan, Anil
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Ammari, Nedra Bahri
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International journal of technology management : IJTM
Journal of retailing and consumer services
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The effects of distributive, procedural, and interactional justice on customer retention : an empirical investigation in the mobile telecom industry in Tunisia
Ammari, Nedra Bahri
;
Bilgihan, Anil
- In:
Journal of retailing and consumer services
37
(
2017
),
pp. 89-100
Persistent link: https://www.econbiz.de/10011729726
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