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~isPartOf:"International journal of value chain management : IJVCM"
~isPartOf:"Managing service quality : MSQ ; an international journal"
~isPartOf:"Working papers / University of Kent, Kent Business School"
~person:"Heras-Saizarbitoria, Iñaki"
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Quality management
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Qualitätsmanagement
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Heras-Saizarbitoria, Iñaki
Tarí, Juan José
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International journal of value chain management : IJVCM
Managing service quality : MSQ ; an international journal
Working papers / University of Kent, Kent Business School
International journal of quality & reliability management
1
Service business
1
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A review of the literature to understand diversity in ISO 9001 adoption and the achievement of benefits
Dick, Gavin
;
Heras-Saizarbitoria, Iñaki
;
Tarí, Juan José
-
2013
Persistent link: https://www.econbiz.de/10010354361
Saved in:
2
Benefits of quality certification in hotels : the impact of motives and the usage of quality tools
Dick, Gavin
;
Heras-Saizarbitoria, Iñaki
;
Tarí, Juan José
-
2013
Persistent link: https://www.econbiz.de/10010354363
Saved in:
3
Internalization of quality management in service organizations
Tarí, Juan José
;
Heras-Saizarbitoria, Iñaki
; …
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
6
,
pp. 456-473
Persistent link: https://www.econbiz.de/10010201702
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