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~isPartOf:"International journal of value chain management : IJVCM"
~isPartOf:"Service business"
~isPartOf:"Working papers / University of Kent, Kent Business School"
~subject:"Produktqualität"
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Produktqualität
Quality management
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Qualitätsmanagement
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Hotel industry
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Standardisierung
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Spain
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Dick, Gavin
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Heras-Saizarbitoria, Iñaki
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Tarí, Juan José
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International journal of value chain management : IJVCM
Service business
Working papers / University of Kent, Kent Business School
International journal of quality & reliability management
1
Managing service quality : MSQ ; an international journal
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Total quality management & business excellence
1
Tourism economics : the business and finance of tourism and recreation
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ECONIS (ZBW)
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Benefits of quality certification in hotels : the impact of motives and the usage of quality tools
Dick, Gavin
;
Heras-Saizarbitoria, Iñaki
;
Tarí, Juan José
-
2013
Persistent link: https://www.econbiz.de/10010354363
Saved in:
2
Internal and external drivers for quality certification in the service industry : do they have different impacts on success?
Tari, Juan José
;
Heras-Saizarbitoria, Iñaki
;
Dick, Gavin
- In:
Service business
8
(
2014
)
2
,
pp. 337-354
Persistent link: https://www.econbiz.de/10010351403
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