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~isPartOf:"International public management journal"
~subject:"Customer satisfaction"
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The impact of red tape on citizen satisfaction : an experimental study
Tummers, Lars
;
Weske, Ulrike
;
Bouwman, Robin
; …
- In:
International public management journal
19
(
2016
)
3
,
pp. 320-341
Persistent link: https://www.econbiz.de/10011517635
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