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~isPartOf:"International transactions in operational research : ITOR ; a journal of the International Federation of Operational Research Societies (IFORS)"
~isPartOf:"Manufacturing & service operations management : M & SOM"
~person:"Dallery, Yves"
~person:"L'Ecuyer, Pierre"
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Dallery, Yves
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International transactions in operational research : ITOR ; a journal of the International Federation of Operational Research Societies (IFORS)
Manufacturing & service operations management : M & SOM
European journal of operational research : EJOR
4
International journal of production economics
2
International journal of forecasting
1
Les cahiers du GERAD
1
Operations research
1
Operations research proceedings 2004 : selected papers of the annual international conference of the German Operations Research Society (GOR) ; Tilburg, September 1 - 3, 2004
1
Production and operations management : an international journal of the Production and Operations Management Society
1
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ECONIS (ZBW)
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Dynamic call center routing policies using call waiting and agent idle times
Chan, Wyean
;
Koole, Ger M.
;
L'Ecuyer, Pierre
- In:
Manufacturing & service operations management : M & SOM
16
(
2014
)
4
,
pp. 544-560
Persistent link: https://www.econbiz.de/10010526446
Saved in:
2
Forecasting call center arrivals : fixed-effects, mixed-effects, and bivariate models
Ibrahim, Rouba
;
L'Ecuyer, Pierre
- In:
Manufacturing & service operations management : M & SOM
15
(
2013
)
1
,
pp. 72-85
Persistent link: https://www.econbiz.de/10009750978
Saved in:
3
A normal copula model for the arrival process in a call center
Channouf, Nabil
;
L'Ecuyer, Pierre
- In:
International transactions in operational research : …
19
(
2012
)
6
,
pp. 771-787
Persistent link: https://www.econbiz.de/10009670811
Saved in:
4
Call centers with delay information : models and insights
Jouini, Oualid
;
Akşin, Zeynep
;
Dallery, Yves
- In:
Manufacturing & service operations management : M & SOM
13
(
2011
)
4
,
pp. 534-548
Persistent link: https://www.econbiz.de/10009388119
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